Associate Manager - Risk Management

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Job Summary

We are looking for a seasoned Fraud Investigation Person to lead complex investigations involving financial fraud, digital payment scams, and cyber incidents. The ideal candidate will be responsible for end-to-end case handling, fraud analysis, stakeholder coordination, merchant co-ordinations and regulatory reporting — working closely with NPCI (National Payments Corporation of India), MHA (Ministry of Home Affairs), and Cyber Cell authorities & with our Vigilance team to ensure effective resolution of fraud cases and to proactively mitigate future risks.

Key Responsibilities

• Lead in-depth investigations of fraud incidents related to digital payments, UPI, wallets, and other transaction platforms.
• Liaise with external regulatory and law enforcement bodies including NPCI, MHA, CERT-IN, Cyber Cell, and local police authorities to coordinate investigations and ensure compliance.
• Prepare detailed fraud case reports and data for regulatory escalations and internal audit reviews.
• Collaborate with Legal, Compliance, Vigilance and Tech teams to ensure proper documentation, evidence collection, and legal actions as needed.
• Monitor fraud trends and recommend preventive controls, system alerts, and process improvements.
• Support real-time fraud surveillance teams with escalation procedures and quick containment measures.
• Conduct root-cause analysis post-incident with merchants and drive implementation of corrective actions.
• Represent the organization in external committees or meetings convened by NPCI, MHA, or government bodies on fraud matters.
• Making sure no penalties are enforced on us due to any NPCI circulars.
  
  
  

• Bachelors or Master’s degree in Finance, Law, Cybersecurity, or related field.
• 5+ years of relevant experience in fraud risk management, cybercrime investigation, or regulatory compliance.
• Strong understanding of UPI/digital payment ecosystems and associated fraud typologies.
• Hands-on experience with case handling, evidence gathering, and forensic investigation techniques.
• Excellent communication and coordination skills to work with cross-functional teams and government bodies.
• Prior experience interfacing with NPCI, MHA, or law enforcement is highly preferred.
• Certifications such as CFE (Certified Fraud Examiner) or CEH (Certified Ethical Hacker) are an added advantage.