Assistant Reservations Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About The Role

Four Seasons Bengaluru is looking for Assistant Reservations Manager is responsible for the overall management of the Reservations Department. Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

What You Will Do

• Monitoring and correcting various level standards of reservations/ EPBAX team performance by overseeing and training them.
• Ensuring that the team is updated with complete product knowledge and offers at all times
• Ensure that departments follow the Four Seasons Standards of Data Entry properly and display a high level of professionalism and integrity at all times. (
• Monitoring the process of exchanging guest data with other hotels following confidentiality statement and data privacy guidelines
• Monitoring the daily pick-up trends through the various segments and highlighting the observations to Revenue Manager
• Constantly checking the daily reservation activities related to guest response and ensuring the discipline of timely response to each and every query as reservation being first point of contact
• Assigning the upselling targets to the team and constantly monitoring their performance individually by maintaining daily upsell report.
• Checking the daily Arrival Report, Reservation Enter On and by report, Rate check report, Discount by reason Report, Market segment report and all essential report to ensure error free PMS management.
• Liaison with Sales and Marketing team for all pre arrival guest related corporate queries, MICE coordination and assist in smooth closure of all the queries
• Liaison Sale, Front office and finance team in error free billing at all times
• Monitor OTA bookings and constantly check if the rates are in parity while the bookings are processed.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Assisting the Director of Revenue in Staff appraisal process by reviewing and communicating the genuine feedback on individual performance.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
  
  

• 2–4 years of experience in hotel reservations or front office, with at least 1 year in a supervisory or team leader role in a 5 Star Hotel.
• Degree in Hospitality Management
• Strong communication and interpersonal skills – both with guests and team members.
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals