Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Oracle Database Administration (DBA)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to define client issues accurately and design effective resolutions based on your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our applications, ensuring client satisfaction and operational excellence.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Facilitate training sessions for team members to enhance their understanding of system functionalities.
• Document and maintain records of client interactions and resolutions to improve service delivery.
  
  
  

• Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
• Strong understanding of database management and optimization techniques.
• Experience with backup and recovery strategies for Oracle databases.
• Familiarity with performance tuning and troubleshooting of database systems.
• Knowledge of SQL and PL/SQL for effective database querying and manipulation.
  
  
  

• The candidate should have minimum 3 years of experience in Oracle Database Administration (DBA).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.