Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : DevOps

Good to have skills : Continuous Integration (CI) Tools, Cloud Automation DevOps, DevOps Architecture

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: We are looking for a Full Stack DevOps Engineer who combines software development expertise with strong DevOps and cloud infrastructure skills. You will be responsible for designing, developing, deploying, and maintaining scalable web applications while implementing CI/CD pipelines, automating infrastructure, and ensuring high system reliability and performance. You will work closely with developers, QA engineers, and operations teams to streamline deployment processes and enhance development workflows. Key Responsibilities: Full Stack Development - Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go). - Develop RESTful APIs and integrate with third-party services. - Ensure performance, scalability, and security across the stack. - Collaborate with UX/UI designers and product managers to deliver seamless user experiences. DevOps & Cloud Infrastructure - Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI. - Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and CrossPlane. - Deploy and monitor applications in cloud environments (AWS, Azure, or GCP). - Implement containerization and orchestration (Docker, Kubernetes, Helm). - Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog). - Enhance system reliability, security, and scalability through automation and best practices. Operations & Collaboration - Participate in code reviews and DevOps strategy discussions. - Troubleshoot and resolve production issues with a focus on uptime and performance. - Implement security best practices and assist with compliance standards. - Mentor junior developers and contribute to improving development workflows. Required Skills: - Languages: - Backend: Python, Java, Node.js, Go, Ruby, C# - Frontend: JavaScript/TypeScript, HTML, CSS - Frameworks: - Frontend: React, Angular, Vue.js - Backend: Express.js, Spring Boot, Django, Flask - APIs: - RESTful and GraphQL API design and integration - Version Control: - Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers) 2. DevOps & Automation Tools - CI/CD Pipelines: Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD - Infrastructure as Code (IaC): Terraform, Ansible, AWS CloudFormation, Pulumi - Configuration Management: Chef, Puppet, Ansible, SaltStack - Monitoring & Logging: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog 3. Cloud & Infrastructure - Cloud Platforms: AWS, Azure, Google Cloud Platform (GCP) - Compute & Networking: EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs - Storage & Databases: S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB - Containerization: Docker, Podman - Container Orchestration: Kubernetes (K8s), Helm, OpenShift 4. System Administration & Networking - Operating Systems: Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge - Networking Fundamentals: TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls - Security & Compliance: IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning 5. Testing & Quality Assurance - Automated Testing: Unit, Integration, E2E tests (Jest, Cypress, PyTest, JUnit) - Performance & Load Testing: JMeter, k6, Locust 6. Observability & Incident Response - Monitoring: Application and system performance metrics - Alerting & Incident Management: PagerDuty, Opsgenie, Slack integrations - Logging: Centralized log management (ELK, Fluentd, Splunk) 7. Security & Compliance Awareness - Secure coding practices (OWASP Top 10) - Infrastructure security (network isolation, encryption) - Compliance frameworks (GDPR, SOC 2, HIPAA if applicable) 8. Soft Skills & Mindset - Strong problem-solving and debugging skills - Collaboration with developers, QA, and IT teams - Understanding agile methodologies (Scrum, Kanban) - Continuous learning and adapting to new tools and cloud services Additional Skills - Serverless architectures (AWS Lambda, Azure Functions) - GitOps (Flux, ArgoCD) - AIOps and observability automation - SRE principles (Service Level Indicators/Objectives), 15 years full time education