Application Consultant-ServiceNow

Introduction

In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role And Responsibilities

As an Associate at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Your Primary Responsibilities Include

• Working on the end-to-end feature development and solving challenges faced in the implementation.
• Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
• Being eager to learn new technologies and implementing the same in feature development
  
  

• Experience in Implementation, and design ServiceNow CSM solutions
• Experience in CSM Application related integration use cases
• Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage
• Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
• In-depth experience and solutioning capabilities using Scoped Application
  
  

• Expertise in ServiceNow ITSM product
• Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
• Should have CSA, CAD and CIS-ITSM Certifications