Technical Project Manager

Corporate:

Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Key Responsibilities:

• Manage Design of Tier 1 Ticket Process: Lead the initial design and implementation of the PC Tech teams Tier 1 ticket management process, ensuring clarity, efficiency, and scalability, and manage the daily ticketing workflow (intake, triage, assignment) for Tier 1 HR Tech tickets.
• Manage day-to-day Tier 1 Ticket Process: Facilitate the review, prioritization and assignment of all incoming HR Tech tickets and project requests, balancing immediate operational needs with strategic initiatives.
• Agile Project Management: Support and manage project-based work within the HR Tech team, including assisting with sprint plans, backlogs, and ceremonies using Scrum and Kanban.
• Performance Reporting: Assist in developing and maintaining robust reporting for both ticketing systems and project efforts, including backlog size, time to resolution, burndown charts, cycle time, and velocity.
• Tooling: Leverage and optimize project management and ticketing tools (Jira and Monday.com) to enforce process integrity, track progress, and facilitate agile collaboration.
• Cross-Functional Collaboration: Partner closely with shared services, HR technology teams, requesters, the project management office, and other stakeholders to align needs, expectations, and priorities.
• Documentation: Develop and maintain comprehensive operational process documentation and assist with stakeholder training.
• Change Management & Training: Support change management efforts for process rollouts, adoption, and improvements through clear communication and user adoption.
• Risk Management: Proactively identify potential operational risks and roadblocks, contributing to mitigation strategies.
  
  
  

• Experience: Minimum of 5 years in technical project management, with a strong focus on process improvement, operations, and/or IT service management.
• HR & Workday Expertise: Proven experience in Human Resources functions with direct experience in Workday (implementations, support, or administration) or other major HR Information Systems.
• Ticketing System Management & Reporting: Strong experience managing and reporting on ticketing systems, including key metrics like ticket volume, open/close rates, time to close, and backlog analysis.
• Agile Project Management: Demonstrated experience applying Scrum and Kanban in operational workflows and projects, including familiarity with burndown reports and sprint planning.
• Process Acumen: Experience contributing to the design, implementation, and optimization of operational processes (ticket management, project intake, prioritization).
• Analytical Skills: Strong analytical and problem-solving skills to interpret data, identify trends, and make data-driven recommendations.
• Tool Proficiency: Proficient with project management and ticketing systems, specifically Jira and Monday.com.
• Communication & Collaboration: Excellent communication, interpersonal, and stakeholder management skills for effective cross-team collaboration.
• Organizational Skills: Strong organizational skills to manage multiple priorities and deadlines in a fast-paced environment.
• Adaptability: Ability to thrive and adapt quickly in a dynamic, rapidly changing environment.