Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Total Experience: 9-14 Years Only

Location: Bangalore

Key Responsibilities:

• Manage RUN operations for Salesforce applications across global/multi-org environments using ITIL best practices.
• Lead Incident, Problem, Change, and Environment Management processes, including Major Incident Management.
• Monitor application health, minimize production backlogs, and ensure SLA compliance with proactive issue resolution.
• Drive weekly/monthly SLA reporting, RCA/FMA for quality KPIs, and continuous service improvement.
• Collaborate with stakeholders for planning, budgeting, and forecasting, applying Knowledge Management for efficiency.
  
  

Your Profile

• Strong hands-on experience in Salesforce, E-commerce, Mobile, and UI technologies.
• Proven track record in IT Service Industry and RUN engagement delivery.
• Expertise in ITIL processes and service operations.
• Excellent project planning and stakeholder management skills.
• Exposure to Integration, Middleware, Automation tools, or DevOps.
  
  

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

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