Customer Success Manager

About Us:

Backed by Lightspeed, B Capital & Beenext (Raised over $11M), Gushwork drives inbound leads for small and medium businesses from AI search engines like Gemini and ChatGPT with a swarm of AI agents designed to growth the visibility of any website with content.

We are backed by some of the top tier VCs of the world and are one of the fastest growing AI companies being built out of India for the world. We work with over 200+ customers and building a team to 10x this in the next 12 months. We are a team of 60 hungry, ambitious & hard working individuals and are adding more people to the team who share our desire to leave a lasting impact on humanity.

Timings: 4PM-1AM IST

Key Responsibilities:

• Build and maintain strong customer relationships to understand their needs and ensure their success.
• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
• Implement and optimize customer success processes to enhance efficiency and satisfaction.
• Analyze customer data to derive insights and make data-driven decisions.
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
• Contribute to the development of customer success strategies and best practices.

Qualifications:

• 3-6 years of experience in customer success or related roles, preferably managing the US clients.
• Bachelor’s degree in a related field (Engineering, Business, or similar).
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
• Excellent communication and interpersonal skills.
• Proven experience in customer success principles and practices.
• Ability to work in a fast-paced, dynamic startup environment.
• Proficiency in customer relationship management (CRM) tools and data analysis software.

What We Offer:

• Opportunity to play a key role in a rapidly growing startup.
• Exposure to cutting-edge AI and SEO technologies.
• Collaborative work environment with a focus on innovation.
• Competitive salary and benefits package.
• Professional growth and development opportunities.

If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!