Consultant Specialist

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
• Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
• Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows.
• Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor.
• Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
• Adhere to internal process to support the service, including change management, and incident management policy.
• Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team.
• Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard
  
  

Requirements

To be successful in this role, you should meet the following requirements:

• 5+ years of experience in software development with significant working experience on ServiceNow application development.
• Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow.
• Should have ServiceNow certification (CSA, CIS).
• Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows
• Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills
• End to End experience of ServiceNow based application design and implementation
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
  
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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