Technical Cloud Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex 

The Enterprise Observability organization is looking for a versatile and experienced Product Owner to be a part of the Observability strategy for American Express. As a Product Owner, you will be bridging the gap between engineering teams and business goals, collaborate with internal customers and partners to prioritize the business needs, advance our strategy, build/own the roadmap, and deliver on these priorities. 

Responsibilities

• Define and communicate the product vision and strategy for observability solutions ensuring alignment with organizational goals 
• Work closely with engineering, SRE, DevOps and business partners to gather requirements and understand user needs 
• Prioritise features based on user feedback, market trends and business value 
• Ensure that the observability tools are user friendly, provide actionable insight to teams and enhancing their ability to observe and troubleshoot systems 
• Define success metrics for observability tools and analyse their effectiveness to meeting organizational, performance and reliability goals 
• Stay informed on industry trends and technological advancements to continuously improve the product 
• Build and actively own the product backlog of features and capabilities that are refined and prioritized 
• Lead and work with product peers on the allocation of scrum team capacity by translating features into prioritized user stories 
• Full participation in and support of agile practices and ceremonies to reinforce the agile execution methodology of the delivery team 
• Build a comprehensive understanding of American Express’ Observability ecosystem across private and public clouds, as well as the competitive landscape
  

• Bachelor’s Degree required (BS or MS degree in computer science or an equivalent preferred) 
• Minimum 8 years of experience as product owner/manager 
• A solid understanding of observability concepts and monitoring tools including ELK stack, Grafana and Prometheus. Experience with Open Telemetry strongly preferred. 
• Knowledge of / experience with Docker, Kubernetes and one or more public clouds - AWS, GCP or Azure 
• Must have experience communicating and influencing above and creating/delivering presentations for wide leadership audiences 
• Experience working in building large-scale, high-performance backend solutions preferred 
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally 
• Proficient knowledge of Agile and Scrum development methodologies and IT project management 
• Excellent communication and collaboration skills to coordinate with various stakeholders and drive to optimal requirements 
• Strong problem structuring and solving skills, reasoning, and implications development, combined with strong business acumen 
• Project management skills; ability to prioritize and complete tasks
  

• Public Cloud/CNCF project(s) certification would be considered a strong plus 
• Hands on experience on some or all of the following programming Languages and Frameworks preferred: Kotlin, Gradle, Python, Java/J2EE, Redis, Kafka, OpenShift, ElasticSearch/OpenSearch 
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities