Lead Software Engineer - Client Engineering

Job Description

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

As a Lead Software Engineer at JPMorgan Chase within the Client Engineering Team you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, youll have the opportunity to move between them.

While we’re looking for professional skills, culture is just as important to us. We understand that everyones unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, theres scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

We are looking for an experienced Lead Software Engineer based in Bangalore with strong technical and business skills to drive high quality integrations and accelerate the time to go-live process for our clients.

You will hold a deeply customer oriented voice within the company and work with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve our product offerings.

This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We’re looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management.

Job Responsibilities

• Lead clients through technical integrations of products across our portfolio
• Collaborate with software engineering and product teams to expedite product adoption
• Advise and document best practices around integrations using our APIs
• Enable customers to configure and integrate with our products and services
• Partner with engineering teams to gain a deep technical understanding of our products and roadmap
• Analyze and validate client business requirements, translating them into technical specifications
• Capture and communicate product feature needs to internal teams, championing enhancements
• Investigate and resolve customer technical queries, debugging issues in staging and development environments
• Participate in product and software release cycles, including testing and QA processes
• Support internal sales activities, including kick-offs, planning pitches, and sales demos
• Communicate complex technical concepts clearly to both technical and non-technical audiences Required qualifications, capabilities and skills:
• Demonstrate strong technical and coding background
• Show customer-facing experience as a client engineer, integration engineer, solution architect, technical consultant, software engineer, or similar role
• Exhibit fluency in reading, writing, and understanding software in multiple programming languages
• Display experience integrating RESTful APIs and webhooks
• Possess excellent verbal and written communication skills
• Present strong presentation skills and the ability to think on your feet
• Explain complex technical concepts to diverse audiences
• Apply analytical and problem-solving skills in technical environments
• Work effectively in cross-functional teams
• Manage multiple priorities in a fast-paced environment
• Maintain a proactive and solution-oriented approach