Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This role requires maintaining continuous communication to ensure smooth operation of high-quality systems. The practitioner dedicates time to understanding client concerns thoroughly, accurately identifying issues, and collaborating to develop effective resolutions. The position demands attentiveness to detail and a commitment to sustaining system reliability while fostering strong client relationships through clear and consistent interaction.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
• Document and communicate incident details and resolutions clearly to stakeholders.
• Continuously monitor system performance and proactively identify potential issues before they impact clients.
• Support junior team members by sharing knowledge and assisting with complex problem-solving.
  
  
  

• Must To Have Skills: Proficiency in Critical Incident Management.
• Strong analytical skills to assess and resolve complex incidents efficiently.
• Excellent communication abilities to interact effectively with clients and internal teams.
• Ability to manage multiple incidents simultaneously while maintaining attention to detail.
• Experience with incident tracking and reporting tools to document and monitor issue resolution.
• Capability to work under pressure and adapt to changing priorities in a fast-paced environment.
  
  
  

• The candidate should have minimum 3 years of experience in Critical Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.