Workday HCM DCM Senior Associate - Operate

Senior Associate — Global Payroll

Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Hybrid/Onsite (as per business need)

Shift: Night shift (US/Canada time zones) — openness to night shift is required

Experience: 5–8 years (relevant payroll experience)

Employment Type: Full-time

About The Role

The Senior Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key Responsibilities

• End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.
• North America focus: Execute US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
• Systems & Tools: Execute payroll using Oracle Fusion Payroll, Workday Payroll or SAP/SuccessFactors Payroll; integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
• Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs.
• Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively.
• Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.
• Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
• Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.
  
  

• 5–8 years of hands-on core payroll operations experience, including global payroll
  
  

• Proficiency in at least one major payroll platform: Oracle Fusion Payroll, Workday or SAP Payroll.
• Working knowledge of UKG/Kronos (time & attendance/workforce management).
• Experience using ServiceNow for case/ticket management and knowledge articles.
• US/Canada payroll knowledge/experience (multi-state/province) is an advantage.
• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity
  
  

• Excellent written and verbal communication; ability to work cross-functionally and train the associates.
• Willing and able to work a night shift aligned to North American time zones.
• Payroll Certification – FPC/CPP would be an added advantage
  
  

• Detail-oriented with a strong control mindset and ownership of outcomes.
• Client-service orientation with the ability to prioritize under tight deadlines.
• Collaboration and inclusion across global, multi-disciplinary teams.
• Continuous learning and improvement orientation.
  
  

• Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).