Video Operations

Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.

• Good understanding of how video streaming works.
• Experience in configuring Video Streaming devices like Encoders, Packagers etc.
• Proven experience in monitoring-control of broadcast environments for Satellite based content delivery.
• Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults.
• Experience with scripting languages such as SQL, python, and UNIX shell scripts
• Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP’s.
• Demonstrated ability to handle outage management and drive the resolution of service disruptions.
• Expertise in managing and implementing change activities, including pre- and post-change validations.
• Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution.
• Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
• Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application.
• Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements
• Work with team to implement process improvements to enhance operational efficiency and service reliability
• Ability to work in team in diverse/ multiple stakeholder environment
• Good communication skills