support engineer
Talentmate
India
3rd July 2026
2607-1988-5552
Job Description
Microsoft Teams architecture and Licensing knowledge VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages Networking fundamentals such as TCP IP DNS QoS Log analysis and troubleshooting tools CQD-strong knowledge on troubleshooting call quality issues. Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies Overview of Entra and Exchange
Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling Perform advanced troubleshooting using logs and traces Conduct root cause analysis and implement fixes Troubleshoot calling audio video and connectivity issues Work with cross functional teams Team Usage Reporting Analyze SIP RTP ICE protocols
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Bengaluru East ,Karnataka |
| Company Website: | https://www.infosys.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Other | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Recent Jobs
View More Jobs
Copyright © 2026 TALENTMATE. All rights reserved.
