Sr System Support Specialist Coupa

Position Summary

This role is responsible for the ongoing support, configuration, and optimization of Client’s Coupa platform, with a focus on Procure-to-Pay (P2P) processes. You will partner closely with Finance, Procurement, and Technology teams to ensure the stability, integrity, and continuous improvement of Coupa capabilities, including requisitions, purchase orders, invoicing, supplier enablement, and integrations.

What You Will Do

• Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution
• Configure and maintain Coupa modules supporting end-to-end P2P processes
• Monitor application performance and data integrity
• Perform root cause analysis and implement sustainable fixes
• Support supplier enablement, catalog management, and invoicing workflows
• Partner with stakeholders on system enhancements and improvements
• Support UAT, releases, and go-live readiness
• Develop reporting and dashboards for operational insights
  
  

• Strong experience supporting Procure-to-Pay (P2P) processes
• Experience with incident, problem, and change management
• Ability to translate business requirements into system configurations
• Experience supporting UAT and defect management
• Understanding of integrations and data flows
  
  

• 5+ years of experience in application support with a focus on Coupa or similar platforms
• Hands-on Coupa experience including requisitioning, purchasing, invoicing, and workflows
• Strong problem-solving and analytical skills
• Ability to analyze data, logs, and perform basic queries
• Experience working in structured service management environments
• Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent