Salesforce Health Cloud - Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

• Job Level:** Senior Associate - Salesforce Lightning + CG TPM
• Years of Experience:** 8+ Years
• Educational Qualifications:** BE / B Tech / MCA / M.Sc. / M.E / MTech
  
  

About The Role

As a Salesforce Health Cloud Manager, you will manage the design, development, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. You will be responsible for ensuring the successful delivery of projects by coordinating with stakeholders, managing teams, and leveraging Salesforce Health Cloud capabilities to address client needs. This role combines technical expertise with operational management to drive effective project execution and deliver measurable outcomes.

Key Responsibilities

Solution Management & Delivery

• Support the design and implementation of Salesforce Health Cloud solutions that align with client requirements.
• Assist in gathering and analyzing business needs and translating them into actionable technical specifications.
• Oversee the customization and integration of Salesforce Health Cloud components, including care management, patient journeys, and data integration with EHR/EMR systems.
• Maintain solution documentation, workflows, and system configurations to ensure alignment with client expectations.
  
  

Stakeholder Coordination

• Collaborate with internal and external stakeholders, including healthcare providers and technical teams, to ensure project success.
• Provide recommendations to clients on optimizing Salesforce Health Cloud functionalities to enhance business outcomes.
• Address challenges proactively and ensure alignment between client expectations and project deliverables.
  
  

Team Leadership & Management

• Supervise and guide project teams, including developers, consultants, and analysts, to ensure timely delivery of projects.
• Coach and mentor team members to enhance their technical and professional skills.
• Monitor resource allocation and team performance to meet project goals.
  
  

Compliance & Risk Mitigation

• Ensure solutions adhere to healthcare industry regulations (e.g., HIPAA, GDPR) and organizational security standards.
• Identify and mitigate risks associated with project delivery and solution implementation.
  
  

Innovation & Improvement

• Contribute to continuous improvement initiatives by staying updated on Salesforce updates, healthcare trends, and emerging technologies.
• Support leadership in developing innovative solutions and enhancing project methodologies.
• Participate in pre-sales activities, including RFP responses and client presentations.
  
  

Ualifications And Requirements

Experience & Skills

• 7–9 years of experience in Salesforce solutions, with at least 3 years working with Salesforce Health Cloud in the healthcare domain.
• Proven experience in managing projects and coordinating teams for Salesforce-based healthcare implementations.Q
• Strong understanding of healthcare workflows, patient data management, and regulatory compliance (e.g., HIPAA, GDPR).
• Familiarity with Salesforce platform features, including Lightning, Apex, Flow, Visualforce, and APIs.
• Experience with Vlocity/OmniStudio (e.g., OmniScripts, DataRaptors, Integration Procedures) is a plus.
• Knowledge of tools like Power BI, Tableau, or Google Charts for reporting and analytics is desirable.
  
  

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Salesforce certifications such as Salesforce Health Cloud Consultant or Salesforce Administrator are preferred.
  
  

Leadership & Communication

• Strong interpersonal and communication skills, with the ability to engage with both technical and non-technical stakeholders.
• Experience in managing teams, fostering collaboration, and providing guidance to ensure project success.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.

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