Salesforce Agentforce Lightning- Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Title: Senior Developer

Job Level: Sr. Associate

Experience: 4-8 years

5+years of exp in LWC and 6months of agentforce experience

Educational Qualifications: BE/B.Tech, MCA, M.Sc, M.E, M.Tech

Key Skills: SalesforceAgentForce,Apex, Lightning Web Components (LWC), Integration, Workflow Automation, Custom Actions, API Integration, Deployment

We are looking for an experienced Senior Salesforce Developer with deep expertise in

LWC, Apex, web services, integrations, and core Salesforce platform architecture. In this

role, you will lead technical design and development of scalable solutions, build advanced

Lightning Web Components, develop robust backend logic, and implement secure

integrations. You will also enhance case-management workflows and improve agent

experiences through targeted use of AgentForce, Apex, AI, and the broader Salesforce

ecosystem.

Required Skills

• Develop high-quality Lightning Web Components (LWC) for internal apps and Experience
  
  

Cloud/Community portals, using modern JS and reusable component patterns.

• Build responsive, scalable UIs integrated with Apex controllers, LDS, wire adapters, and platform
  
  

events.

• Implement community-specific features such as guest user access rules, sharing models,
  
  

navigation menus, and branded pages.

• Write robust Apex classes, triggers, batch jobs, and asynchronous processes supporting
  
  

complex business logic.

• Design and implement secure REST/SOAP APIs, callouts, and integrations with external
  
  

systems.

• Optimize data access and performance using SOQL/SOSL best practices and governor-limit–
  
  

aware design.

• Apply Salesforce DX, Git, and CI/CD pipelines for version control, automated deployments,
  
  

and release management.

• Build reusable frameworks and utilities to streamline LWC–Apex communication across internal
  
  

apps and community portals.

• Create high-coverage Apex test classes and Jest tests for LWCs to ensure reliability and
  
  

maintainability.

• Perform end-to-end system testing, create realistic test datasets, and support QA during
  
  

production releases.

• Configure and extend Experience Cloud settings (profiles, roles, page access, login flows)
  
  

aligned with security best practices.

• Customize necessary Agentforce actions (case creation, escalation, assignment) when relevant,
  
  

while prioritizing core platform development.

• Collaborate with product owners and analysts to refine requirements, enhance UI/UX, and
  
  

continuously improve platform workflows.

Additional Skills

Experience crafting dynamic AgentForce workflows and AI-driven decision models (Einstein

Prediction Builder or similar).

Responsible for evaluation, testing, and successful implementation of modifications and upgrades

in Salesforce

Define, develop, and follow best practices in salesforce

• Education & certifications
• Bachelor’s degree (or equivalent experience).
• Salesforce credentials—Administrator, Advanced Administrator, Service Cloud
  
  

Consultant, Sales Cloud Consultant—are a plus.

• Soft skills
• A problem-solver’s attitude and enthusiasm for tackling complex technical challenges

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