Project Manager Professional Services

eProductivity Software (ePS), headquartered in Pittsburgh, PA, is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivitys integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.

eProductivity Software is hiring for a Project Manager, Professional Services to join our Packaging Segment Solutions operations team. This role is a remote role with approximate travel of around 20% to our customers during roll-out and software implementation stages.

We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live.

Job Description

In this role, you will be responsible for managing the implementation of ePS ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying ePS PMO process improvements.

Main Duties And Responsibilities

Project Management and Delivery

• Works with project team to develop the project scope and perform an estimate of work effort and elapsed time for assigned projects.
• Develops rigorous project plans, in line with the company’s project methodology with interim milestones and deadlines and works with the project team and development to manage the project plan, ensuring all milestones and deadlines are met through careful resource identification and allocation.
• Manages project profitability and cash flow. Validates invoices as needed.
• Participates in meetings on a regular basis to facilitate communication and effective implementation and review processes.
• Creates Statements of Work in accordance with company policy.
• Provides project status reports in accordance with company guidelines.
• Builds strong client contacts and achieves referenceable results.
• Reports on progress, forecasts completion and identifies and resolves threats to on-time plan completion.
• Ensures compliance with internal and external company policies and procedures.
• Manage the risks of all aspects of projects, including the development of contingency plans.
• Closely monitors project scope for change control.
• Owns responsibility for achievement of revenue, expense and margin targets for projects under the project manager’s purview.
• Plans and drives initial kick-off meeting.
• Owns transition of customer to support upon completion of implementation
• Proactively identifies and manages project issues.
• Provides direction and support to project team
• Serves as the primary customer interface throughout all phases of the deployment cycle from project kick-off until transition to Customer Support.
• Provides monthly and quarterly revenue forecasts for projects under customers of responsibility.
• Understands revenue recognition and the impact to the forecast and able to differentiate between revenue recognition and invoice payment.
• Reviews Cash Flow Reports and Revenue Reports to ensure revenue and invoice payments are as expected.
• Provides direction and support to project team.
• Assist and support in open A/R issues and A/R collection for services related disputes.
• Provides assistance to the PMO office on an as-needed basis.
• Recognizes and identifies new revenue opportunities with owned customers.
• Approves time and expenses for projects.
• Completes required internal training.
• Other duties as directed by the line manager.
  
  

Consultative Relationship Building

• Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.
• Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight
• Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects.
  
  

Profitability Management

• Managing chargeability of ePS services resources
• Managing personal chargeability
• Management of stakeholder expectations in line with delivery capability and priorities
• Manages projects in accordance with profitability targets
• Ensures forecast is continually accurate and up to date
• Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.
• Managing invoicing process including proactively building client understanding of invoiced charges.
  
  

Job Requirements

• Bachelor’s degree or equivalent
• Strong Microsoft Office Suite Experience
• Fluent in English and any other European languages would be a plus
• 8+ years including a combination of relevant industry experience and large scale project management experience
• Ability to manage customer expectations in accordance with work priorities
• Ability to work independently and be effective/proactive in a relatively unstructured environment
• Strong inter-personal and relationship management skills
• Strong understanding of revenue, fixed fee vs T&M and revenue recognition concepts in a software environment.
• Effective verbal and written communication skills
• High level of presentation/persuasive communication skills
• Knowledge of packaging industry desired
• PMP Certification desired.
  
  

Equal Opportunity & Disability Accessibility Statement

eProductivity Software is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

---