Product Owner - Cash

Job Summary

• In Standard Chartered Bank’s Corporate & Investment Bank (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
• Part of CIB’s Digital Channel Solutions (DCS) under Transaction Banking (TB), we are building a complete end-to-end, digital-first cash transacting and servicing journey across payments, collections, account services and relevant client reporting requirements. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.
• The Product Owner (PO) for cash digital channel is a role in the DCS team. Our Straight2Bank digital platform serves our global clients across 45+ footprint markets. As the PO, you will be responsible for shaping the Cash Digital Channels client journey in collaboration and alignment with CIB business, transaction banking, operations and technology teams, execute on it through disciplined product development, laser-focussed on delivery and time-to-speed. You will collaborate with a cross-functional team of product managers, designers, engineers, and other stakeholders to deliver a world-class platform experience for our corporate and financial institution clients.
  
  

Key Responsibilities

Strategy

Standard Chartered Bank’s Corporate & Investment Bank (CIB) has embarked on an ambitious journey to revolutionize digital banking by building innovative digital platform & products for our corporate clients and financial institutions globally. Digital Channel Solutions (DCS) is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients.

Business

As a Product Owner, you will help deliver the next generation corporate & institutional banking platform. You will work with talented team members across Product Management, Technology and client service partners to develop your product all the way from a conceptual stage to the product launch.

Processes

You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our global digital platform in 45+ countries. You will be responsible to take the ideas through implementation in Agile Methodology as a Product Owner. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners.

Key Responsibilities Include

• Engage internal stakeholders and teams across CIB Business and Operations, Technology, Compliance, Governance, Risk Management and Cybersecurity to align on the strategic development of end-to-end digital onboarding client journey.
• Own and deliver the product roadmap for Cash Digital Channels, in service of the Transaction Banking (TB) Cash Management business. Build and manage a product backlog by getting into the details of existing client solutions, understand client needs and usage, ascertain business relevance and come up with a product strategy and execution plan.
• Ensure omni-channel strategy by partnering with the H2H, Mobile and API product teams on key priorities for the Cash Management business.
• Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows.
• Work closely with cross functional squads in the DCS Cash Channels Hive and execute the end-to-end product delivery lifecycle covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment to production and eventually, drive customer adoption of new digital onboarding solutions.
• Articulate change requests with concise, comprehensive and high-quality user story writing
• Partner with Client Insights & Research, CX/UX Design and cluster DCS and frontline teams in visualizing and building intuitive and innovative user flows to deliver best-in-class digital channel experience. Support client focused sessions to gather information on client experience and refine the product accordingly.
• Work closely with internal and external vendor delivery teams, reinforce the business and delivery priorities, and deliver on the agreed business tasks such as user stories, business flow diagrams etc.
• Assist the Chief Product Owner (CPO) and/or Hive Lead in preparing status reports and capabilities document in articulating the key achievements and product delivery milestones to senior management teams.
• Provide advisory support to country teams on client proposals or client request for information on Cash Digital Channels.
• Collaborate with relevant partners to provide effective external and internal communication to educate and create awareness of our Cash Digital Channel solutions.
• Support regular education and awareness efforts for both internal business stakeholders and clients through regular forums, discussions, events, training sessions and presentations.
• Ensure service level agreement standards are met on a regular basis and are tracked through formal forums.
  
  

People & Talent

• Ensure active communication of vision, priorities, and progress to the business to foster engagement, awareness and motivation.
• Collaborate with the team through example and build the appropriate culture and values with clients and with internal stakeholders
• Set and monitor job descriptions and objectives for indirect reports and provide feedback in line with their performance against those responsibilities and objectives.
• You are expected to be a team player. You will engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities.
  
  

Risk Management

• You take a proactive approach to risk management and on an ongoing basis will be identifying, assessing, monitoring, mitigating product risks related to your channel products.
• Perform risk assessments to ensure proper governance prior to product launch.
• Review applicable internal policies and procedures to prevent gaps against risk governance framework.
• Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure Straight2bank Cash services remain compliant with banking and data protection laws.
  
  

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Willingness to ‘speak up’ in the event of any realized or perceived breach of group conduct rules or laws by colleagues
• Willingness to work with any local regulators in an open and cooperative manner.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Cash Product Management and development
• TB Product Management
• TB Sales
• TB Implementation Teams
• TB Client Servicing
• Technology
• DCS Product Teams
• Regional DCS team
• CIB Business Platforms & Partnerships
  
  

Qualifications

• Education-Bachelor’s degree in computer science, information technology, business or a related discipline
• Training-Product management
• Certifications-Agile product ownership certification will be plus
  
  

Skills And Experience

• Minimum 8-10 years’ experience with a proven track record of success in Digital platform product management or / channels management, preferably in Corporate and Institutional Banking
• Experience working on Digital platform client self service capabilities related to client onboarding, digital channel access setups, client identity and access management; entitlements /security management, eBAM, risk-based access controls
• Proven track record in leading and implementing digitalization and/or transformation initiatives preferably in Corporate and Institutional Banking driving adoption of digital solutions and increasing share of revenue and/or realising cost efficiencies by leveraging digital capabilities.
• Experience building out robust business benefit cases and Value propositions to positively influence decision makers on prioritization and resource allocation related decisions
• Exposure working on application integration with internal and external services, such as payment gateways, authentication systems, and third-party data providers enabled through APIs and other integration mechanisms
• Agile methodology
• Good understanding of the product development lifecycle using Agile Methodology and relevant prior experience in drafting vision statements, epics and user stories, use case documents, solution papers, business workflow documents and high-level functional flows.
• A skilled negotiator with an ability to work across all organization levels
• Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.
• Highly experienced in stakeholder management and working closely with global senior leaders, including business product heads, COOs and CIOs
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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