Operations Associate US Business

About Us

Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/.

Job Title: Operations Associate – US Business

Location: Bangalore, 6-day WFO (Monday to Saturday)

Shift Hours:4:30 pm – 1:30 am IST

About The Role

Own the operational backbone of E2E collections, ensuring seamless campaign execution and issue resolution. You will support project managers, client delivery, and agents to keep execution on track.

What You’ll Do

• Support agent onboarding and queue assignment during Implementation and Activation.
• Maintain updated operational playbooks, SOPs, and escalation logs.
• Coordinate with Data Analysts to monitor campaign performance and apply fixes.
• Handle daily client requests, ensuring rapid turnaround.
• Monitor QA reviews and trigger corrective actions across teams.
• Ensure compliance adherence in operational workflows.
  
  

• 2–3 years of operations/customer success support experience in fintech, SaaS, or BPO.
• Strong Excel and CRM/campaign scheduling tool knowledge.
• Excellent organization, time management, and multi-tasking skills.
• Familiarity with debt collection workflows and compliance requirements.
• Ability to work independently in fast-paced, US-shift operations.