O2C -Transformation-Offshore Auditor-DCM-FMS- Associate- Operate

At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

Job Profile Name

Offshore Auditor _O2C Process

Child Name

NA

Global LoS

NA

Global Network

NA

Global Competency Network

NA

Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Responsibilities

The Offshore Auditor plays a critical role within the Lumen EVS Offshore operations, responsible for ensuring compliance with established policies, procedures, and regulatory requirements. This position focuses on conducting thorough audits of offshore processes, identifying areas for improvement, and supporting the continual enhancement of operational effectiveness.

The Offshore Audit Specialist supports the transition and execution of audit processes within a global, offshore model. This role leverages automation, data analytics, and centralized dispute management to ensure operational efficiency, compliance, and risk mitigation for financial and operational audits.

Minimum Degree Required: Bachelor’s degree in business, finance, or equivalent training and education

Degree Preferred: Qualified Accountant

Minimum Years of Experience: 2 to 5 years’ experience in Finance, especially in the relevant processes

Certifications Required: 2 to 5 years’ experience in Finance, especially in the relevant processes

Certifications Preferred: Relevant certifications (e.g., CIA, CISA, CPA) are preferred.

Required Knowledge/Skills

• Conduct regular audits of offshore processes, systems, and documentation to ensure adherence to company standards and regulatory guidelines.
• Evaluate the effectiveness of internal controls and risk management practices across offshore teams.
• Identify, document, and report discrepancies, non-conformities, and potential risks to management.
• Collaborate with offshore and onshore teams to develop corrective action plans and monitor their implementation.
• Prepare clear and comprehensive audit reports, presenting findings and recommendations to leadership.
• Stay current with changes in industry regulations and company policies to ensure ongoing compliance.
• Support training initiatives by sharing audit findings and best practices with team members.
• Participate in process improvement projects to enhance operational efficiency and reduce risk.
• Perform audits on operational and financial processes using automated and manual validation tools.
• Apply standard thresholds and validation rules as defined by audit administrators.
• Conduct exception and fallout handling, escalating issues as needed for manual review. Ingest and cleanse bulk structured and unstructured data using enterprise data warehouses and big data technologies.
• Analyze audit results and decomp notes to identify trends, risks, and opportunities for process improvement.
• Support real-time reporting of audit statistics and insights for management review. Collaborate with automation teams to enhance audit processes, including the implementation of RPA bots for ticket management and audit checks.
• Participate in the development and deployment of smart engines for automated audit and dispute resolution.
• Recommend and help implement enhancements to audit systems and workflows.
• Participate in training programs to onboard offshore audit resources, including platform-specific audits (e.g., Foundry).
• Share best practices and support knowledge transfer between onshore and offshore teams.
• Ensure all audit activities comply with governance requirements and reporting standards.
• Maintain accurate documentation and support monthly business review reporting.
• Validate data accuracy and completeness across multiple platforms.
• Conduct usage audits, ensuring all related orders are aligned with our Billing Commencement Policy.
• Conduct audit review to locate related orders, ensure date alignment and valid in billing system.
• Complete Ops ticket reviews with Proformas for invoice validation of pended billing requests, along with completed and cleanup requests.
• Audit and evaluate invoices, contracts, and orders for accurate billing.
  
  

Preferred Knowledge/Skills

• Experience in auditing, preferably in an offshore or shared services environment.
• Strong analytical skills with keen attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency in audit software and Microsoft Office Suite.
• Ability to work independently and collaboratively in a dynamic, multicultural environment.
• Strong organizational and time-management skills.
• Experience in financial or operational audit, preferably in a shared services or offshore environment.
• Familiarity with automation tools (RPA, smart engines) and enterprise data platforms.
• Strong analytical skills and attention to detail.
• Ability to work collaboratively in a global, cross-functional team.
• Excellent written and verbal communication skills.
• Knowledge of compliance, risk management, and governance standards.

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