O2C-Dispute-Billing Customer Care DCM FMS- Senior Associate- Operate

At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Job Profile Name

BILLING OPERATIONS _O2C Process

Child Name

NA

Global LoS

NA

Global Network

NA

Global Competency Network

NA

Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Responsibilities

The Billing Operations Rep I is responsible for specific parts of the billing process related to either billing input or output. Consolidates billing information by generating input files and processes them into the billing system. Reviews orders (installs, changes, disconnects, renewals), produces bills, validates information, makes corrections, and reviews/updates information. Conducts usage discount control. Responsible for ensuring data integrity is achieved by analyzing and updating source data from various entry points into the billing system.

Minimum Degree Required: Bachelor’s degree in business, finance, or equivalent training and education

Degree Preferred: Qualified Accountant, CPA/CA/ACCA preferred.

Minimum Years of Experience: 2 to 5 years’ experience in Finance, especially in the relevant processes

Certifications Required: 3 to 5 years’ experience in Finance, especially in the relevant processes

Certifications Preferred: Qualified Accountant

Required Knowledge/Skills

• Audits and fixes billing orders, including installation, changes, disconnects, and renewals fromthe order entry system to the billing system.
• Generates manual invoices consolidates billing information by generating input files and processing them into the corporate tool. Generates interims to release the invoices before customer’s bill cycle. Generates proforma (draft invoices) and gets pre-approval from there questor.
• Conducts data and telephony usage discount control. Requests and receives confirmation from the product line before each bill cycle. Resolves usage errors. Processes billing for corporate products (CDN, Burst, Voice, IPVPN, Vyvix).
• Advanced Microsoft Excel skills
• Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective, and persuasive manner to bring clear understanding to the target audience
• Competency in Collaboration & Alignment, Communication & Self Awareness, Customer First, Effective Decisions, Innovation & Agility, Ownership & Accountability, Urgency & Courage

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