O2C-Billing Customer Care -DCM FMS- Senior Associate- Operate

At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Job Profile Name

Billing Customer Care Specialist I _O2C Process

Child Name

NA

Global LoS

NA

Global Network

NA

Global Competency Network

NA

Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Responsibilities

Acts as the principal billing consultant for our customer base. Analyzes and resolves all billing and related issues for customers. Recommend solutions to billing issues and implement agreed-upon solutions with the customer and internal departments. Works cross-functionally with our sales and service delivery teams to correct systems, invoices, and improve customer experience. May help promote additional sales.

Minimum Degree Required: Bachelor’s degree in business, finance, or equivalent training and education

Degree Preferred: Qualified Accountant, CPA/CA/ACCA preferred.

Minimum Years of Experience: 5 to 9 years’ experience in Finance, especially in the relevant processes

Certifications Required: 3 to 5 years’ experience in Finance, especially in the relevant processes

Certifications Preferred: Qualified Accountant

Required Knowledge/Skills

• Receives and handles billing calls or tickets from customers who are questioning or disputing charges on their invoice.
• Must have the ability to analytically solve problems using a variety of systems
• Collaborates with the customer, sales organization, and other internal departments to research and resolve billing related issues.
• Contributes to decisions on if/when an adjustment is appropriate for a customer invoice. Works with managers or senior staff members on more complex billing issues.
• Engages with other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters.
• Provides status updates to billing management for aging tickets and other reports as requested.

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