National Delivery Excellence- QA Process Quality Lead- Manager

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In quality engineering at PwC, you will focus on implementing leading practice standards of quality in software development and testing processes. In this field, you will use your experience to identify and resolve defects, optimise performance, and enhance user experience.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Quality Engineering team you will drive quality excellence across the organization by establishing and improving processes. As a Manager you will mentor junior staff, manage client relationships, and đảm bảo that tất cả quality processes align with leading practices to deliver exceptional results.

Responsibilities

• Drive quality excellence by establishing and refining processes
• Mentor junior staff to enhance their skills and knowledge
• Manage client relationships to secure satisfaction
• Align quality processes with industry standards
• Analyze performance metrics to identify areas for enhancement
• Facilitate training sessions to promote quality awareness
• Collaborate with cross-functional teams to improve outcomes
• Uphold the firms quality standards and ethical practices
  
  

What You Must Have

• Bachelors or Masters Degree in Computer Science p
• 7+ years of experience in software QA/QE, test engineering, quality assurance
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Quality Process Governance & Frameworks – Ability to define, implement, and evolve QA/QE processes, standards, QMS, SOPs, templates, and governance aligned with industry models (e.g., TMMI).
• SDLC/STLC Quality Integration – Expertise in embedding quality across the lifecycle, including requirements quality, test strategy, automation guidelines, defect management, release readiness, and CI/CD alignment.
• Process Assurance & Metrics Management – Skills to establish and track quality KPIs, dashboards, process audits, RCA/CAPA, retrospectives, and data-driven continuous improvement.
• Quality Risk & Issue Management – Capability to identify risks, lead incident/defect RCA, drive preventive actions, strengthen compliance, and reduce defect leakage.
• Cross‑Functional Collaboration – Ability to partner with Engineering, DevOps, Product, and Delivery teams to operationalize quality gates, Jira workflows, automation workflows, and ensure consistent adoption.
• Documentation, Training & Coaching – Proficiency in creating process documentation/playbooks and delivering training to QA and cross‑functional teams; strong SME skills in QA/QE best practices, Agile, DevOps, and shift‑left quality.
• Stakeholder Management & Reporting – Strong communication skills to present quality insights, risks, adherence, and improvements to leadership and governance forums.

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