MS - IT Infra Cloud - Senior Associate Sr Analyst - EUC-Virtual Desktops AVD PCD - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
  
  

• End User Services (Endpoint and VDI) Engineer (6-9 Years)
• *Location: Bangalore and Hyderabad
• *Work Schedule:** 24/7 Support (Shift-based) with 5 days’ work from office
• *Experience:** 6-9 Years
• *Department:** End User Services
• Manage and support Citrix and Azure Virtual Desktop (AVD) environments including license administration and cluster management.
• Deploy, manage, and optimize Windows 10/11 operating systems on end-user devices globally.
• Administer and optimize software distribution tools such as VMware Workspace ONE, SCCM, and Microsoft Intune.
• Handle mass software deployment, troubleshoot failures, and oversee global patching and updates.
• Monitor and enforce endpoint security policies, including antivirus and endpoint protection.
• Provide Level 3 support by analyzing and resolving complex virtualization and OS-related issues.
• Conduct root cause analysis for major incidents and participate actively in incident triage and resolution.
• Utilize scripting languages like PowerShell and Python to automate routine tasks and improve operational efficiency.
• Analyze system performance across virtualization and OS environments to identify and implement improvements.
• Maintain and update knowledge bases, documentation, and operational procedures.
• Train end-users and team members on tools, processes, and new technology deployments.
• Lead, mentor, and provide guidance to junior technical staff.
• Collaborate across teams to drive ITIL-based process improvements and service delivery enhancements.
• Participate in researching, testing, and implementing new technologies to modernize workplace services.
• Provide detailed reports and updates to technical leadership and stakeholders on operational status and improvements.
  
  

• Familiarity with CMDB, Configuration Repositories, and ITSM platforms (ServiceNow, BMC Remedy, etc.).
• 5 days working from office with shift flexibility to support 24/7 client environment.
• Collaborative and dynamic cloud-focused team.
• Opportunities for continuous learning and professional development.