MS - IT Infra Cloud - Senior Associate Sr Analyst - Digital Workplace Administrators - OS Management - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Role: Digital Workplace Administrators - OS Management

Level: Senior Associate

Experience: 6+ years

Description

The Subject Matter Expert will lead and provide deep expertise in deploying, managing, and optimizing Windows Operating Systems for end-user devices. This role demands extensive experience with deployment tools, patch management, software packaging, and comprehensive desktop management at a global scale. The SME will also drive process improvements and act as a technical escalation point..

Responsibilities

• Over 7 years of demonstrated expertise in Desktop Management and software distribution for Windows environments.
• Lead complex Windows 10/11 issue resolution and provide expert guidance on desktop management challenges.
• Own administration and optimization of enterprise-grade software deployment tools including VMWare Workspace ONE, SCCM, Intune, and advanced software packaging systems.
• Oversee mass software distribution, ensure high success rates of deployments, and lead troubleshooting of failed deployments.
• Manage end-to-end patching processes globally, including application and third-party patching, ensuring compliance and security.
• Monitor and enforce security policies regarding antivirus and endpoint protection software on all desktops, proactively addressing non-compliance.
• Lead root cause analyses (RCA) for major incidents and implement preventive measures to eliminate recurrence.
• Participate and lead triage calls and major incident responses with stakeholders.
• Research, evaluate, and implement new technologies and infrastructure solutions for continuous improvement.
• Automate tasks and processes efficiently through advanced scripting, primarily PowerShell and Python.
• Provide frequent, insightful reports and updates to technical leadership and business stakeholders.
• Lead and mentor junior team members in troubleshooting, incident management, and process adherence.
• Serve as a key contributor to ITIL-based process improvements and maintain strong ITSM compliance.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Extensive and current knowledge of ITIL principles and application within ITSM frameworks.
• Proven ability to stay updated with industry trends, technology shifts, and best practices.
• Exceptional verbal and written communication skills with an ability to convey complex technical topics effectively.
• Strong analytical, problem-solving, and collaboration skills combined with meticulous attention to detail.
  
  

Additional Information

• Strong written and Oral communication skills.
• Should be open to work in night shifts (24/7)
• Should be operating from office (5 days a week).

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