MS - IT Infra Cloud - Manager - Observability Administrators And Engineering - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Instructions

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Go-To-Market: Managed Services

Sector: Not Applicable

Programme Type: Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Oversees observability strategy and execution across database, infrastructure, and application ecosystems. Defines standards, architects monitoring solutions, leads automation initiatives, and governs alerting practices. Ensures operational reliability, stakeholder alignment, and continuous improvement of observability capabilities.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering

Minimum Years of Experience: 8–10+ year(s)

Certifications Required: None

Certifications Preferred: Azure/AWS Professional-level certifications, Terraform Associate, Kubernetes CKA/CKAD, Splunk Power User/Admin.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Leading enterprise observability strategies across hybrid environments (cloud, on-prem, database, application)
• Architecting telemetry pipelines for logs, metrics, traces, and availability monitoring
• Designing end-to-end monitoring architectures, database HA/DR oversight, and automation frameworks
• Overseeing advanced performance engineering, workload profiling, and capacity forecasting
• Directing automation standards using Terraform, Ansible, and versioned script repositories
• Managing complex incident response, RCA governance, and high-severity issue remediation
• Driving cross-platform optimization across SQL, Oracle, MySQL, PostgreSQL, NoSQL systems
• Ensuring compliance with security, audit, and operational monitoring standards
• Managing multi-team coordination, stakeholder communication, and vendor relationships
• Leading the development of operational runbooks, documentation, and training programs
  
  

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Develops multi-year observability roadmaps and platform strategies;
• Develops monitoring standards aligned with security, compliance, and cost objectives;
• Develops enterprise-wide dashboards and analytics frameworks that provide actionable insights;
• Develops automation programs to streamline provisioning, patching, alerting, and reporting;
• Develops advanced troubleshooting methodologies, escalation flows, and operational governance;
• Develops HA/DR drills, continuity assessments, and resilience testing schedules;
• Develops processes for onboarding, documentation, and knowledge sharing across teams;
• Develops evaluation criteria for emerging tools, conducting pilots and recommending adoption

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