MS - IT Infra Cloud - Manager - Cloud Administrator And Devops Engineers - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Instructions

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Go-To-Market

Managed Services

Sector

Not Applicable

Programme Type

Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Manager – Cloud Administrator & DevOps (8+ Years)

The Manager leads cloud operations, DevOps engineering, automation strategy, CI/CD pipeline governance, infrastructure security, and platform reliability across AWS-hosted environments. This role ensures operational excellence by enforcing ITSM processes, driving best practices, and maintaining SLAs and KPIs for platform performance, availability, and service delivery.

Minimum Degree Required: Bachelor’s Degree

Degree Preferred: Master’s Degree in IT, Computer Science, Engineering, or related field.

Minimum Years of Experience: 8+ year(s)

Certifications Required: None

Certifications Preferred: AWS Professional certifications, Terraform Expert, Kubernetes CKA/CKAD, DevOps certifications, ITIL.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

Must have advanced expertise in AWS architecture, DevOps strategy, Kubernetes/EKS, CI/CD governance, IaC (Terraform/CloudFormation/CDK), security frameworks, observability, and ITSM leadership.

Cloud Architecture & Operations

• Lead design, implementation, and lifecycle management of AWS infrastructure (EC2, EKS, Lambda, RDS, S3, API Gateway, VPC).
• Own cloud governance frameworks, operational standards, environment hardening, identity/security policies, and tagging compliance.
• Oversee capacity planning, autoscaling strategies, and cloud cost optimization.
  
  

DevOps Leadership

• Direct CI/CD strategy, release governance, automated testing, and deployment workflows.
• Enforce Infrastructure-as-Code practices (Terraform, CloudFormation, CDK).
• Lead container strategy (Docker, Kubernetes/EKS, Helm), logging, and monitoring best practices.
  
  

Reliability & Operational Excellence

• Set and track operational KPIs (MTTR, MTTD, Deployment Frequency, Change Success Rate, CPU/Memory thresholds, uptime SLAs).
• Oversee incident management, problem resolution, and 360° root-cause reviews.
• Build and maintain observability dashboards (CloudWatch, Grafana, Datadog, Dynatrace).
  
  

ITSM Responsibilities

• Chair CAB discussions for cloud changes.
• Ensure compliance with Incident, Problem, Change, Release, and Service Request processes.
• Maintain operational runbooks, SOPs, architecture diagrams, and decision logs.
  
  

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

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