MS - IT Infra Cloud - Associate Analyst - Tech Resiliency - Backup DR Risk Management And Engineering - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

Instructions

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• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.
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Job Profile Name: *TC/Recruiting to Update*

Child Name: *TC/Recruiting to Update*

Global LoS: *TC/Recruiting to Update*

Global Network: *TC/Recruiting to Update*

Global Competency Network: *TC/Recruiting to Update*

Go-To-Market: Managed Services

Sector: Not Applicable

Programme Type: Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Minimum Degree Required: Bachelors

Degree Preferred: B. Tech CS / IT, BCA, BSC (Comp. Science)

Minimum Years of Experience: 1 to 3 Year(s)

Certifications Required: ITIL v4 Foundation

Certifications Preferred: Public Cloud Foundation Certifications (Azure / AWS / GCP)

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Monitor daily backup jobs and alerts across platforms (servers, databases, VMs, cloud workloads); triage failures and perform first-line fixes or escalations per runbooks.
• Execute and document restore tests; validate data integrity and recovery times against RPO/RTO targets.
• Assist with agent deployments, repository capacity checks, offsite/air-gapped copy processes, and media handling.
• Help build and maintain DR runbooks, application dependency maps, and recovery procedures.
• Coordinate and participate in DR exercises (tabletop and technical); collect evidence, track issues, and follow up on remediation.
• Support failover/failback activities under guidance; verify service health and data consistency post-recovery.
• Contribute to business impact assessments (BIA) and resiliency risk registers; capture single points of failure, control gaps, and mitigation plans.
• Maintain resiliency metrics and reporting (backup success rate, restore test pass rate, DR readiness, audit findings status).
• Support compliance and audits by providing documented evidence, access reviews, and control testing (e.g., backup encryption, retention, offsite copies).
• Assist in scripting and automation (PowerShell, Bash, Python) to improve monitoring, reporting, and repeatable recovery steps.
• Help implement standard patterns for backup/restore of common platforms (Windows/Linux, VMware/Hyper-V, SQL Server/Oracle, cloud-native services).
• Participate in hardening activities (immutability, MFA on admin accounts, network isolation for backup infrastructure) to strengthen cyber resiliency.
• Maintain accurate documentation in CMDB, runbooks, and knowledge bases; ensure high-quality shift handoffs.
• Work closely with the Technology Operations Center (TOC) / Network Operations Center (NOC) as they are the front-line defense of the system.
• Acknowledge Major Incident reports from TOC/NOC or from the technical teams and initiate / set-up the Major Incident bridges as soon as possible.
• Engage other technical teams to support resolutions for supplier services.
• Conduct initial Change impact analysis on technical components, business processes, and dependencies.
• Identify risks, potential conflicts, and required validations.
• Categorize changes (standard, normal, emergency) according to ITIL guidelines.
• Must be able to build queries in ServiceNow and generate reports as per business needs.
  
  

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Preferred skills on creating / giving presentations to PwC / Client leadership.
• Work closely with team management and work on clear road maps on maturing ITSM service models.
• Support development of training plans, content, and materials (guides, job aids, eLearning scripts).
• Coordinate scheduling of training sessions and track attendance.
• Assist with delivering training alongside functional or technical SMEs.
• Gather training feedback and support post-training reinforcement activities.
  
  

Work Environment and Schedule

• 24x7 operations coverage with shift or on-call rotation; occasional nights/weekends/holidays, especially during cutovers and period-end cycles.
• Hybrid or on-site NOC/operations setting; coordination with global teams.
• Adherence to security, compliance, and change management policie

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