MS - IT Infra Cloud - Associate Analyst - Digital Workplace Administrators - Email - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

• Responsible for the managing day to day operations on Messaging and Collaboration stream – Office 365, Exchange, Active Directory, Email Gateway, MDM
  
  

• Expert on Messaging platform including Office 365, Microsoft Exchange, SharePoint, Microsoft Teams, Enterprise Vault Suite (or Archiving solution) etc.
• In depth understanding of the capabilities of MS Office 365
• Responsible to manage large and distributed Active Directory environment
• Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology
• Strong shell scripting (PowerShell, SQL)
• Working knowledge of Mobile Device Management (MDM)
  
  

• Expert in managing large Exchange and Active Directory environment
• Must needed Tools: Office 365, Exchange 2010/2016, AirWatch MDM, Email Gateway
• Desirable experience needed on MS Teams and SharePoint Online
• Work with third-party vendors / professional services and in-house developers as necessary
• Well versed with security aspects and maintain system security as per industry standards.
• Work with third-party vendors / professional services and in-house developers as necessary
  
  

• End to end incident, problem management with RCA
• Be On-Call for critical issues
• Review and recommend improvements within existing technical environment
• Strong ITIL Process knowledge
• Strong analytical, troubleshooting and problem-solving skills
  
  

• Higher Level Qualification in a technical subject is desirable
• Any Microsoft Certification
  
  

• Strong written and Oral communication skills.
• Should be ope