MS - IT Infra Cloud - Associate Analyst - Automation And AIOps - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

Job Profile Name: *TC/Recruiting to Update*

Child Name: *TC/Recruiting to Update*

Global LoS: *TC/Recruiting to Update*

Global Network: *TC/Recruiting to Update*

Global Competency Network: *TC/Recruiting to Update*

Go-To-Market: Managed Services

Sector: Not Applicable

Programme Type: Experienced

Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)

Supports automation and AIOps tasks across IT operations. Assists with workflow orchestration, data preparation for model training, event correlation, predictive alerting, and routine scripting activities. Helps maintain dashboards, monitor workflow success rates, and contribute to continuous improvement of automated processes.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering

Minimum Years of Experience: 2–4 year(s)

Certifications Required: None

Certifications Preferred: AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation, Terraform, Ansible, ServiceNOW Developer, AI Certifications (Langchain, Langgraph, AWS AI), React, Amelia Platform.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

• Foundational understanding of automation concepts, workflow orchestration, and event-driven operations
• Basic scripting ability (PowerShell, Shell, Python, or JavaScript)
• Familiarity with AI/ML concepts, LLM outputs, and how models interact with operational processes
• Ability to support intake workflows, request routing, and ticket categorization
• Understanding of cloud-native automation services (AWS Lambda, API Gateway, Step Functions)
• Ability to validate workflow runs, identify failures, and escalate issues
• Comfort with data collection, cleansing, and preparation for model tuning
• Ability to review automation logs and telemetry signals for anomalies
• Experience documenting runbooks, process flows, and SOPs
  
  

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)

• Supports maintenance of MSKAssist intake workflows and routing logic;
• Supports analysis of routing efficiency, SLA alignment, and user experience data;
• Supports AI feature improvements such as request classification, KB integration, and model feedback loops;
• Supports monitoring of AI interactions, completion rates, and adoption metrics;
• Supports development of simple dashboards for automation insights and usage reporting;
• Supports discovery of automation opportunities across IT operations;
• Supports documentation of process flows and technical requirements;
• Supports development of proof-of-concept automations;
• Supports workflow execution monitoring, failure escalation, and optimization activities;
• Supports scripting tasks for provisioning, patching, and repetitive IT activities.

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