MS - CMS Manager - ITAM SAM Manager Process Lead - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Manager, PwC

ITAM/SAM Manager / Process Lead

PwC Acceleration Center: US AC

Role: Manager

Experience: 6-8 years

Summary About Organization

A career in Managed Services at PwC offers unparalleled opportunities to excel in the field of global delivery capabilities. With PwCs leading expertise and resources, you can refine and strengthen your skills while making a significant impact in delivering exceptional services to clients worldwide. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes and planning. You’ll be at the forefront of helping organizations around the globe adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.

An essential and strategic part of Advisorys multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

Job Description

Job responsibilities mainly include activities driven towards delivering results, SAM capability transformation, License Cost Benchmarking and Usage Tracking, SAM Tool implementation and Vulnerability Management, work directly with project teams and facilitate meetings to enable decision making, organize and prepare recommendations to optimum use of technology.

Position Requirements

Knowledge Preferred

As part of PwC’s Managed Services practice, the Service Management and Operations capability helps our clients run their business through innovative technology solutions and effective Service Management Operations. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.

We aim in providing excellence in following areas-

Service Management & Operations

• FinOps & IT Asset Management
• Intelligent Operations
  
  

Skills & Competencies

Demonstrates intimate-level abilities and/or a proven record of success with:

• Leading large scale Software Asset Management frameworks at Enterprise level
• Designing and implementing software asset management processes, tools, and operating model to effectively manage the lifecycle of software asset license compliance.
• Defining the requirements as a Product Owner for the implementation and managed service operation of Software Asset Management tools specifically Service SAMPro or Flexera or SNOW, including integrations with discovery sources.
• Reviewing and interpreting software contracts including agreements, subscriptions, support for top publishers
• Developing and maintaining entitlement license positions for software publishers
• Conducting software audits and publisher renewals
• Managing hardware and software asset lifecycle processes and identify opportunities for optimization, savings, and risk mitigation.
• Understanding of discovery and inventory tooling capabilities
• Ability to provide experience and guidance to Application Rationalization
• Act as a subject matter expert and provide training, coaching, and support to team members and stakeholders on SAM processes, tools, and compliance requirements.
• Broad IT Asset Management and ITSM experience
• Big 4 experience is preferred.
  
  

Demonstrates intimate-level abilities and/or a proven record of success in the following areas:

• Identifying and developing opportunities to assist clients with organizational maturity.
• Bringing together the right perspectives, identify roadblocks, and integrate feedback from clients and team members.
• Managing delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind.
• Having a passion for developing and growing team members.
• Communicating complex information simply.
• Finding yourself in the role of advisor and peer to others.
• Approaching new projects with an open mind.
• Believing empathy for coworkers and customers is key to your success.
• Valuing learning from mistakes and asking for help when needed.
• Persevering through challenges.
• Ability to multi-task and prioritize with great initiative and can-do attitude.
• Ability to grasp innovative technologies quickly.
• Believing in the value created by diverse teams and can adapt to a variety of working styles.
• Developing thought leadership materials to further your knowledge and create new relationships.
  
  

Qualifications

• Bachelors degree in IT, Computer Science, or related field.
• Minimum 5 years of experience.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  
  

Work location:

• Anywhere in India
  
  

Certification Preferred

• ITIL 4 & CSAM Certification (IAITAM)
• ServiceNow Certification(s)
• Flexera Certification(s)
• SNOW Certification(s)

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