Job Description

  • Provide L2 support for middleware platforms and enterprise applications
  • Monitor application and middleware environments to ensure high availability and performance
  • Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services
  • Support deployment, configuration, and maintenance of middleware components
  • Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs
  • Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution
  • Perform log analysis, health checks, and system monitoring to proactively identify issues
  • Support batch job monitoring, restart activities, and interface/application recovery as required
  • Participate in patching, upgrades, release support, and environment validation activities
  • Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: India City: Bengaluru East ,Karnataka
Company Website: https://www.infosys.com Job Function: Information Technology (IT)
Company Industry/
Sector:
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What We Offer


About the Company

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