Manager - M365 Delivery

The Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Microsoft 365 team you will lead the delivery of complex M365 transformations, maintaining seamless migrations and secure implementations. As a Manager, you will coordinate cross-functional teams and drive user adoption, while maintaining exceptional standards of governance and operational excellence. Responsibilities - Lead complex M365 transformation projects from initiation to completion - Maintain seamless migrations and secure implementations - Coordinate cross-functional teams to achieve project objectives - Drive user adoption through productive change management - Maintain exceptional standards of governance and operational excellence - Mentor team members to enhance their skills and knowledge - Analyze project outcomes to identify areas for improvement - Manage client relationships to maintain satisfaction and trust What You Must Have - Bachelors Degree - 8 years of experience in enterprise IT - Oral and written proficiency in English required What Sets You Apart - Microsoft Certified: Cybersecurity Architect Specialists preferred - Azure Virtual Desktop Specialty preferred - PMP or PRINCE2 for program/project management preferred - Excelling in program delivery leadership across multi-workstream initiatives - Demonstrating executive communication and stakeholder engagement skills - Guiding technical teams with solution architecture knowledge - Managing risks, issues, and change control effectively - Familiarity with scripting/automation tools such as PowerShell preferred

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Role Summary

Manager to lead end-to-end delivery of Microsoft 365 programs, including complex tenant-to-tenant and on‑premises‑to‑tenant migrations, Intune device management rollouts, security and compliance enablement with Microsoft Purview and Microsoft Defender, and Desktop-as-a-Service solutions (Windows 365 and Azure Virtual Desktop). The ideal candidate blends strong technical depth with rigorous program governance, excels at stakeholder management and executive communication, and can drive large multi‑workstream transformations from planning through steady-state operations, including for M365 Government environments.

Key Responsibilities

• Own program delivery for M365 transformations: scope, plan, budget, resourcing, timeline, RAID logs, change control, quality gates, and executive reporting.
• Lead technical delivery across workloads: Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID, Intune, Purview, Defender, Windows 365, and Azure Virtual Desktop.
• Design and execute migration strategies:
• Tenant-to-tenant and on-premises-to-tenant for mailboxes, SharePoint sites, OneDrive, Teams, and devices.
• Coexistence, throttling/rate limits, cutover waves, pilot/early adopter phases, and hypercare.
• Tooling selection (native cross-tenant capabilities and third-party tools) and data validation/reconciliation.
• Drive Intune and endpoint management programs: Autopilot, enrolment, compliance/configuration policies, app deployment, co‑management (ConfigMgr), Windows Update for Business, device lifecycle, and posture reporting.
• Implement security and compliance:
• Purview: sensitivity labels, DLP, eDiscovery, Insider Risk, Audit, records and retention.
• Defender: Endpoint, Office 365, Cloud Apps; onboarding, policies, hunting/response runbooks, and integration with SOC processes.
• Entra ID: Conditional Access, MFA, PIM, identity governance, B2B/B2C collaboration.
• Deliver Desktop-as-a-Service:
• Windows 365 Cloud PC and Azure Virtual Desktop design, image management, FSLogix profiles, host pool sizing/scaling, monitoring, and security baselines.
• Govern M365 Government (GCC/GCC High/DoD) implementations: licensing, connectivity constraints, feature parity, data residency, compliance (FedRAMP, CJIS, ITAR, CMMC), and migration limitations/controls.
• Coordinate cross-functional teams (architects, engineers, adoption/change management, security, networking, support) and manage vendors/partners (Microsoft FastTrack, ISVs).
• Establish operating models: support processes, SLAs/OLAs, runbooks, incident/problem/change management (ITIL), and handover to operations.
• Lead user adoption and change management: communications, training, champions programs, success measurement, and feedback loops.
• Maintain delivery health: risk/issue management, dependency tracking, executive dashboards, decision logs, and steering committee cadence.
• Provide escalation leadership and hands-on guidance during critical cutovers and production incidents.
• Optimize licensing and cost (E3/E5, add‑ons, NCE/CSP/EA) and track TCO/ROI against business case.
• Ensure compliance with security baselines, regulatory requirements, and audit readiness; support internal/external audits.
  
  

Required Qualifications And Experience

• 10+ years in enterprise IT with 7+ years leading delivery of large-scale Microsoft 365 programs across multiple workloads.
• Proven success delivering complex migrations (10,000+ users preferred), including tenant‑to‑tenant and on‑premises‑to‑tenant for Exchange, SharePoint, OneDrive, Teams, and device fleets.
• Hands-on technical knowledge of:
• Intune: Autopilot, enrolment methods, compliance/configuration policies, app distribution, co‑management with ConfigMgr, Windows Update for Business.
• Purview: Information Protection and DLP, labeling, eDiscovery (Standard/Premium), Insider Risk, audit, records management.
• Defender: Endpoint, Office 365, Cloud Apps; policy configuration, onboarding, response workflows.
• Entra ID: Conditional Access, MFA, PIM, Identity Governance, hybrid identity (Entra Connect/AAD Connect), cross‑tenant sync.
• Desktop-as-a-Service: Windows 365 and Azure Virtual Desktop architecture, FSLogix, image management, sizing, security, and monitoring.
• Working knowledge of Microsoft 365 Government (GCC/GCC High/DoD) deployment and migration considerations.
• Strong delivery governance, financial management, and vendor/partner management experience.
• Excellent presentation skills and stakeholder management with CxO, security/compliance, legal, procurement, and IT operations.
• Experience with adoption/change management and measurable end‑user outcomes.
• Proficiency with delivery tooling: project/portfolio tools (e.g., Azure DevOps, Jira, MS Project), Visio, PowerPoint, Excel; monitoring/portal tools (Intune admin center, security.microsoft.com, compliance.microsoft.com, Azure Monitor).
• Familiarity with migration tools (e.g., Sharegate, BitTitan, Quest, SkyKick) and Microsoft native cross‑tenant migration features.
  
  

Required Certifications

• Microsoft 365 Certified: Administrator Expert (Exam MS‑102).
• Microsoft Certified: Endpoint Administrator Associate (Exam MD‑102).
• At least one Microsoft security certification, such as:
• Identity and Access Administrator Associate (SC‑300), or
• Information Protection Administrator Associate (SC‑400), or
• Security Operations Analyst Associate (SC‑200).
• ITIL 4 Foundation.
  
  

Preferred Certifications

• Microsoft Certified: Cybersecurity Architect Expert (SC‑100).
• Azure Virtual Desktop Specialty (AZ‑140).
• Azure Administrator Associate (AZ‑104) or Azure Solutions Architect Expert (AZ‑305).
• PMP or PRINCE2 for program/project management.
  
  

Key Skills

• Program delivery leadership across multi‑workstream M365 initiatives.
• Executive communication, presentation, and stakeholder engagement.
• Solution architecture literacy and ability to guide technical teams.
• Risk/issue management, change control, and quality assurance.
• Operational excellence: SLAs, runbooks, incident/problem/change management.
• Data migration planning, validation, reconciliation, and cutover/hypercare execution.
• Scripting/automation familiarity (PowerShell, Graph API) is a plus.
  
  

Success Metrics

• On‑time, on‑budget delivery with agreed quality gates met.
• Adoption and experience KPIs (active usage, device compliance, helpdesk ticket reduction).
• Security/compliance posture improvements and successful audits.
• Smooth transition to operations (SLA attainment, reduced incidents) and high CSAT/NPS.
• Minimal disruption during cutovers and effective hypercare closu

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