Managed Services - Director

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwCs reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct, and independence requirements.
  
  

Director - COO – Global Fund Finance Managed Services (Blackstone Account)

Location: Bengaluru | Scale: 600–700 FTE | Employer: PwC

Role Summary

PwC is operating Blackstone’s Global Fund Finance function, delivering end-to-end fund accounting and reporting across Private Equity, Credit, and Real Estate funds. The COO is the senior operational leader in Bengaluru accountable for service delivery, control discipline, talent outcomes, and continuous improvement—partnering closely with Blackstone stakeholders on day-to-day operations and escalations.

Key Responsibilities

• Delivery leadership: Own fund books (US GAAP/IFRS), monthly/quarterly close and NAVs, capital activity and allocations, investment accounting entries, reconciliations, fee/expense allocation, and carried interest/waterfall support.
• Stakeholder governance: Lead operational governance with Blackstone India and US leadership, ensure timely decisioning, and manage risks/escalations through clear, structured communication.
• Control & quality: Embed robust operational controls, issue prevention, and audit-ready execution; drive root-cause fixes and sustained remediation.
• Org leadership at scale: Lead a 600–700 FTE multi-layer organization; build high-performing technical teams, strengthen leadership bench, and sustain a strong service culture in a competitive talent market.
• Operating model & transformation: Set and execute a clear multi-year agenda for standardization, automation, and delivery model evolution (including agile ways of working where applicable).
• Strong track record building scalable, tool-enabled operations and converting ideas into measurable outcomes (cycle time, quality, cost-to-serve).
• Recognized for high judgment, analytical problem solving, and proactive risk identification in fast-paced environments.
• Leadership style that builds followership, collaboration, and durable relationships; aligns delivery culture to Blackstone’s values and leaves a positive legacy.
• Maintain strong people practices: hiring, retention, succession planning, and culture of accountability and service excellence.
  
  

Experience & Qualifications

• 17–20+ years in alternatives fund finance operations (PE/Credit/RE) with end-to-end fund accounting expertise (NAV, partner capital, allocations, fees/carry/waterfalls).
• Proven leadership of large-scale operations (ideally 600+ FTE) with global stakeholder engagement and demanding close cycles.
• CA/CPA/CMA/MBA (preferred).

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