Managed Services - Associate 2

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services Associate 2, you will play a pivotal role in supporting clients across various functions, helping them streamline operations, reduce costs, and enhance efficiency. Within our Assurance practice, you will focus on transitioning and running services, managing delivery teams, and optimizing processes to deliver value to our clients. As an Associate, you will contribute to client engagements and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center India, you will be driven by curiosity and reliability, adapting to a fast-paced environment with diverse clients and team members. You are expected to take ownership and consistently deliver work that drives value for our clients and success as a team. Every experience is an opportunity to learn and grow, and you will build a brand for yourself, opening doors to more opportunities. You will apply a learning mindset, appreciate diverse perspectives, and commit to understanding how the business works, building commercial awareness along the way.

Responsibilities

• Supporting the transition and management of outsourced services to enhance client operations
• Collaborating with delivery teams to optimize processes and tools for managed services
• Engaging in project management tasks to streamline operations and reduce costs for clients
• Participating in the development and implementation of process improvement strategies
• Utilizing automation frameworks to improve service delivery and operational performance
• Assisting in the analysis of operational data to identify opportunities for process optimization
• Contributing to the management of service level agreements and performance metrics
• Engaging with stakeholders to gather requirements and provide timely updates on project progress
• Applying a learning mindset to develop skills in managed services and client support
• Adapting to diverse client needs and team dynamics in a fast-paced environment
  
  

• At least a Bachelor's degree
• At least 1 years of experience
• Oral and written proficiency in English required
  
  

• Demonstrating skills in Automation Framework Design and Development
• Utilizing Business Process Automation (BPA) for operational efficiency
• Excelling in Operational Performance Management (OPM) strategies
• Developing expertise in Service Level Management and Service Delivery
• Engaging in Business Transformation initiatives
• Applying intellectual curiosity to drive continuous process improvement
• Collaborating effectively in Managed Services environments