Lead - HR Service Delivery

Overview

This role is responsible for stabilising, rebuilding, and transitioning HR Operations for multiple Asia markets into India by leveraging the People Hub (shared services). The position supports the transition and ongoing stabilisation of HR Operations in a changing and evolving environment. It requires rapidly developing a strong understanding of existing HR processes across Asia, assessing their effectiveness, and partnering with key stakeholders such as the Regional HR Business Partners & COEs to standardise and transition these processes from the Region. Strong judgement and structured problem‑solving are essential to translate regional operating practices into scalable, future‑ready HR operating models, while ensuring business continuity, strong governance, and a consistently positive employee experience across all Asia markets during and after the transition.

Your role

HR Operations & Transition Management

• Lead the transition of HR Operations activities from Hong Kong, Singapore, Malaysia, South Korea, and China to India.
• Independently conduct deep‑dive analysis of existing HR operations, consolidating undocumented practices into clearly defined current‑state processes.
• Own operational continuity during transition phases, ensuring no disruption to employee lifecycle activities.
• Design and implement standardized, scalable, and future‑ready HR processes aligned to global best practices.
• Act as the primary interface between Asia HR stakeholders and People Hub teams to enable smooth transition and stabilization
• Oversee Tier 2 HR case management, monitoring and actioning complex cases to ensure timely and appropriate resolution.
  
  

HR Transformation

• Identify new workstreams that can be delivered from India while designing and implementing the future‑state HR Operations model (shared services operating model, COE/HRBP interfaces, escalation pathways, and SLAs).
• Map, re‑engineer, and standardize Hire‑to‑Retire processes, including Recruitment Operations, Onboarding, Employee Data Management, Movements/Transfers, Benefits Administration, Leave & Time, Employee Relations Operations, Exit, and Records Management.
• Produce high‑quality SOPs (purpose, scope, process steps, controls, roles, inputs/outputs, exception handling, and reporting), RACI matrices, and knowledge articles to enable effective People Hub delivery.
• Embed controls and auditable trails and integrate automation, where feasible, to reduce manual effort and error.
• Promote employee self‑service by developing robust processes and strong knowledge articles.
• Process Standardisation & SOP Development
• Own the creation of SOPs across all Hire‑to‑Retire processes, ensuring clarity on roles, decision points, controls, and escalation paths.
• Establish and maintain process governance frameworks, including SLAs, RACI, quality checks, and audit mechanisms.
• Identify process gaps, inefficiencies, and manual workarounds, and implement continuous improvements or automation where feasible.
• Ensure SOPs remain current, accessible, and usable by People Hub and HR Service Delivery teams.
  
  

Payroll Operational Oversight & Transition

• Ensure stable and accurate payroll delivery for Hong Kong and South Korea.
• Act as the primary interface between the Asia region and the People Hub payroll team during the transition of Malaysia, Singapore, and China payroll.
• Partner with Payroll, Finance, and vendors to manage payroll transitions, including parallel runs, data validation, issue resolution, and post‑go‑live stabilisation.
• Monitor payroll quality metrics and drive corrective actions to achieve error‑free payroll delivery.
  
  

Governance, Compliance & Risk Management

• Establish strong HR process governance, including periodic audits of HR systems, employee data, and statutory compliance metrics.
• Ensure HR policies are current, employee‑friendly, and aligned with local labour laws and regulatory requirements.
• Proactively identify operational risks and ensure HR Partners and regional stakeholders are informed of issues impacting delivery.
  
  

Systems & Employee Experience

• Act as a subject matter expert on Workday and ServiceNow for HR Operations and train stakeholders on best practices.
• Partner with the People Hub to drive self‑service adoption, reduce reliance on manual support, and enhance overall employee experience.
• Collaborate closely with regional HRBPs to ensure operational efficiency and seamless end‑to‑end service delivery.
  
  

Reporting & Continuous Improvement

• Provide regular operational reporting and dashboards covering volumes, turnaround times, SLAs, error rates, and escalations.
• Analyse HR operational data to identify patterns, recurring issues, and improvement opportunities.
• Develop Power BI dashboards or automated reports (preferred) to support leadership decision making and continuous improvement initiatives.
  
  

HR Communications & Content Management

• Manage HR communications and publish important updates on the company intranet (Sphere), leveraging efficient and scalable communication methods.
• Support rebranding initiatives by ensuring compliance with updated templates, letterheads, and branding guidelines.
• Maintain accuracy and consistency of all HR content shared with employees.
• Drive people process and mandatory training completion within defined timelines through effective and streamlined communication approaches.
  
  

About You

Candidate requirements:

• Technical & Functional Competencies
• Proven experience transitioning HR operations or payroll into a shared services or People Hub model.
• Strong exposure to Asia HR operations, payroll, and compliance requirements.
• Demonstrated expertise in process standardisation, SOP authorship, and audit‑ready control design.
• End‑to‑end understanding of Hire‑to‑Retire HR processes.
• Hands‑on experience with Workday and ServiceNow in HR Operations contexts.
• Strong reporting and analytical capabilities; experience with Power BI, Power Automate, or similar tools is a strong advantage.
• Excellent oral and written communication skills, with the ability to influence and engage stakeholders at all levels.
  
  

Behavioural Competencies

• Ability to operate independently with minimal supervision in ambiguous, fast‑changing environments.
• Proactive mindset with the ability to manage multiple projects and lead cross‑functional initiatives while maintaining operational focus.
• Highly organised, with the ability to manage competing priorities across multiple countries.
• Strong problem‑solving capability and comfort making decisions with incomplete information.
• Clear communicator who can effectively engage HR Partners, People Hub teams, and senior stakeholders.
• High resilience, strong ownership mindset, and attention to operational detail.
• Detail‑oriented with a continuous improvement mindset.
  
  

Reward & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This Includes

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
  
  

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

Were AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the worldsinfrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

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