Key Account Manager

Position Description

Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.

Deliverables (Maximum 5-6 Key Responsibilities)

• Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
• Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
• Augment solution selling, and drive new product penetration in emerging markets
• Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
• Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
• Key Competencies
• Understanding of technology
• Customer Service Orientation
• Key Account Planning & Management
• Executive Presence – ability to handle CXO discussions
• Commercial Acumen
• Ability to devise creative ideas to attract the target customer’s attention
• Regular Follow –up
  
  

Our Employee Value Proposition

Limitless Impact

Our Employee Value Proposition is made up of 3 pillars which is a succinct articulation of who we really are. Here’s what you will get to experience if you’re an Airtel employee:

You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.

Limitless Ownership

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.

Limitless Careers

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

#BAL

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