Internal Firm Services - Human Capital - Tax Deployment - Senior Associate

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

India AC Tax Deployment – Senior Associate – Bangalore

About The Organization

Acceleration Centers (ACs) in India, are an integral part of PwC’s global network and that of our global ACs. We collaborate across engagement teams, business segments and borders – as seamlessly integrated teams – delivering complex client engagements and internal projects with agility and efficiency.

At ACs in India we are focused on attracting, developing and retaining high potential talent and achieving excellence in everything we do.

With innovation, growth and learning at our core, our people are able to make more possible and make our clients successful. We owe this success to our diverse and talented workforce. Therefore, it is our constant endeavor to attract the best talent and bring the best experiences and opportunities for our people. We do this by creating a culture of care and belonging, supporting their learning and growth thereby creating a strong people culture and engine of growth for PwC.

Job Description

We are seeking an experienced and result-oriented Workforce Management professional with a strong understanding of workforce management concepts, and has hands-on experience in capacity planning, resource scheduling, allocation of projects to professionals, skills management, real-time adherence, monitoring intra-day service levels and bench management.

We are looking for dynamic professionals who can work with the business to predict future demand projections and optimize resource availability to assign best-fit staffing on projects. The suitable candidate will be responsible to review staffing requests through our prescribed demand intake systems, assess personnel requirements based on resource skills, client continuity, staffing rules and regulatory compliance guidelines, and fulfill the staffing needs based on the best-fit resource availability options.

As a Deployment Senior Associate, you will be responsible to meet the prescribed resource management KPIs for the assigned Business Unit, Sub-Business Unit, Industry/Sector or territory. You will provide subject matter support to stakeholders, optimize schedules for our business professionals, ensure optimal utilization of business professionals, maximize fulfilment of staffing requests, implement staffing portfolio plans and mitigate over/under staffing situations.

To ensure success as a Deployment Senior Associate, you should possess extensive domain knowledge in resource management, demand – supply planning, schedule management, capacity and headcount planning, bench management, staffing conflict management, resource allocation and business analytics.

Prior resource management experience in Big 4s, Audit/Tax/accounting practice and/or financial services industry will be preferred but not mandatory.

Key Responsibilities

• Review demand pipeline and generate capacity to enable effective staffing on projects.
• Ensure all open staffing requests are fulfilled within the defined SLAs.
• Fulfill all staffing requests as per client needs, staffing portfolio plans, scope of work, skills, prior experience, client continuity, productivity thresholds etc.
• Ensure 100% compliance to all compliance restrictions and business rules associated with resource allocations and staffing on projects.
• Demonstrate success against all business, operational and people management KPIs.
• Monitor and resolve overbooking and staffing conflicts by providing practical and effective alternate staffing solutions.
• Minimize staffing gaps, reduce non billable time and optimize staffing during busy periods.
• Analyze and execute staffing solutions to meet unplanned demands.
• Publish effective reports and dashboards to monitor, analyze and report against key KPIs.
• Participate in business meetings, stakeholder connects and deployment reviews.
• Perform regular reviews to ensure quality of delivery.
• Drive continuous improvement, process transformation and automation to create measurable efficiencies within the team.
  
  

Key Skills And Experiences

• Graduate or post-graduate in any workstream, with a good academic record.
• 4 – 5 years of relevant, post-qualification work experience in a reputed organization with a proven track record of career growth and stability.
• 1 – 2 years of experience in managing stakeholders will be preferred.
• Hands-on experience of working on staffing/scheduling tool will be mandatory.
• Client focused and solution-oriented mindset will be mandatory.
• Prior experience of working in cross-location teams will be preferred.
• Excellent interpersonal and communication skills.
• Good negotiation skills.
• Excellent organizational and time-management skills with a proven record of working under tight deadlines.
• Ability to analyze large data and identify trends to draw intelligent inferences and projections will be preferred.
• Good working knowledge of MS Excel and MS PowerPoint. The incumbent should have very good understanding of Excel functions, formulae, Pivot tables, Charts and tables.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Internal Firm Services team you will enhance resource management to meet business unit needs. As a Senior Associate, you will analyze complex staffing challenges, mentor junior staff, and đảm bảo compliance with operational standards while fostering mạnh mẽ relationships with stakeholders.

Responsibilities

• Manage resource allocation to meet business unit needs
• Analyze staffing challenges and develop strategic solutions
• Mentor junior staff to enhance their operational skills
• Maintain compliance with operational standards and policies
• Foster relationships with stakeholders to support initiatives
• Monitor resource allocation to enhance effectiveness
• Implement staffing portfolio plans to address needs
• Provide subject matter knowledge to support decision-making
  
  

What You Must Have

• Bachelors Degree
• 4 years of experience in a reputed organization with a proven track record of career growth and stability
• 1 year of experience in managing stakeholders
• Client focused and solution-oriented mindset
• Excellent interpersonal and communication skills
• Good negotiation skills
• Excellent organizational and time-management skills
• Ability to analyze large data and identify trends
• Good working knowledge of MS Excel and MS PowerPoint
• Graduate or post-graduate in any workstream, with a good academic record
  
  

What Sets You Apart

• Graduate or post-graduate in a workstream
• Analyzing large data sets to identify trends
• Driving continuous improvement and process transformation
• Publishing significant reports and dashboards for KPIs
• Monitoring and resolving staffing conflicts effectively
• Participating in business meetings and deployment reviews
• Graduate or post-graduate in a workstream, with a commendable academic record

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