Internal Firm Services- Human Capital - Employee Relations- Senior Associate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. In employee relations at PwC, you will focus on maintaining positive relationships between employees and the organisation, fair treatment, and resolving workplace conflicts effectively. You will play a crucial role in fostering a harmonious work environment.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the People Operations team you manage employee relations and policies to enhance the employee experience. As a Senior Associate, you analyze complex employee relations matters, mentor junior team members, and uphold professional standards while navigating the intricacies of workplace dynamics.

Responsibilities

• Manage employee relations issues and providing guidance
• Collaborate with teams to develop HR policies and procedures
• Analyze employee feedback to inform policy changes
• Support conflict resolution and mediation efforts
• Mentor junior HR staff on recommended practices in employee relations
• Engage with employees to understand their concerns
• Confirm compliance with labor laws and regulations
• Develop training programs on HR policies
  
  

What You Must Have

• Bachelors Degree
• 5 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• 5 years of experience in employee relations
• Specialized training in labor/employee relations
• Understanding of employment and labor laws in India
• Proven ability to handle confidential information
• Significant attention to detail and organizational skills
• Ability to manage elevated-pressure environments effectively

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