Internal Firm Services- Change And Communications-Change Management- Manager

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firms services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firms brand and market presence, and achieve organisational targets. In brand management at PwC, you will focus on developing and implementing strategies to enhance and protect the companys brand image. You will manage brand campaigns, conduct market research, and confirm consistency across all channels.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Job Description & Summary

As a Change Management professional at PwC, you will play a pivotal role in leading and executing complex change management initiatives within the organization. You will design and implement tailored change strategies that facilitate smooth transitions and drive sustainable adoption of new processes, systems, and organizational shifts.

Leveraging your expertise in established management methodologies (such as Prosci ADKAR, Kotter’s 8-Step), you will conduct thorough assessments, engage stakeholders at all levels. This role requires strong leadership, exceptional interpersonal skills, and the ability to influence and collaborate effectively across multidisciplinary teams to achieve measurable business outcomes.

You will also mentor junior associates, contributing to the growth and capability development of the team while maintaining high standards of process documentation and reporting.

• Why PWC
  
  

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programs and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Key Responsibilities

• Lead organization-wide change management initiatives to ensure smooth adoption of strategic programs and transformation projects.
• Develop and execute comprehensive change management strategies aligned with business goals.
• Partner with senior leadership to secure buy-in, alignment, and ownership of key change initiatives.
• Drive measurable adoption of new processes, systems, and ways of working across functions and business units.
• Translate organizational objectives into clear, actionable OKRs for the change and communications team and ensure delivery against them.
• Identify and manage change risks, resistance points, and stakeholder concerns through proactive engagement and communication.
• Collaborate closely with cross-functional teams including Technology, HR, Operations, and Business Units to ensure holistic implementation.
• Mentor and guide team members to develop strategic thinking, stakeholder empathy, and execution excellence.
• Monitor progress through defined KPIs, feedback loops, and impact assessments, adjusting strategies as needed.
• Bring an operations mindset to drive consistent adoption, tracking, and embedding change across teams.
  
  

Experience And Skills

• 8–10 years of experience in change management, transformation, or program management roles, ideally within consulting or large-scale enterprises.
• Proven success in leading enterprise-wide change programs or digital transformation initiatives.
• Strong program and stakeholder management skills with the ability to influence and collaborate across senior leadership levels.
• Excellent interpersonal and intrapersonal communication skills — empathetic, persuasive, and self-aware.
• Strategic thinker with the ability to translate vision into actionable operational plans.
• Demonstrated ability to lead teams towards shared goals and instill ownership for outcomes.
  
  

Education Qualification

• Bachelors degree in engineering, Business Administration, Organizational Development, Psychology, or related field.
• Master’s degree (MBA, MS in Organizational Behavior, or related discipline) is mandatory.
  
  

Certifications

PROSCI, PMP/PRINCE 2, and Lean Six Sigma are a must

Key Attributes

• Forward-thinking, proactive, and able to anticipate organizational needs.
• Balances strategic vision with operational excellence.
• Natural collaborator who builds trust and alignment across teams.
• Comfortable working in dynamic, fast-paced, and evolving environments

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