Cybersecurity Service Management And Strategic Operations-Senior Manager-Cyber Managed Services - Consult

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

Cybersecurity Senior Manager Strategic Operations (India)

The Cybersecurity Senior Manager – Strategic Operations is a senior leadership role responsible for defining, governing, and advancing the cybersecurity operational strategy across the enterprise or client environment. This leader drives transformation initiatives, operational excellence, service integration, cross-tower coordination, and strategic planning to enhance the organization’s cyber resilience and efficiency.

They partner closely with cybersecurity tower leads, platform teams, business stakeholders, and executive leadership to align cybersecurity operations with business objectives, regulatory requirements, and emerging threat landscapes.

The Cybersecurity Senior Manager – Strategic Operations is the operational orchestrator and strategic driver of cyber services. This leader ensures consistent delivery, maturity advancement, risk reduction, executive alignment, and transformation across cybersecurity operations - enabling the organization to operate securely, efficiently, and resiliently.

Required Skills & Qualifications

• 10+ years of cybersecurity or IT service operations experience, with at least 5 years in a management or service leadership role.
• Strong understanding of Security Operations center, Identity/ Privileged & Access Management, Vulnerability Management, Security Operations, and IT infrastructure environments.
• Strong experience with regulatory and industry frameworks (ISO 27001, NIST, SOC2, CIS).
• Expertise service delivery, operational governance, and ITIL-based processes.
• Excellent executive communication, stakeholder management, and leadership skills.
• Proven track record driving large-scale cybersecurity operations or transformation programs.
  
  

Preferred Skills

• Masters degree in Cybersecurity, Information Technology, or Business.
• Certifications: ITIL Expert/Master, CISM, CISSP, PMP, CSM, or COBIT.
• Experience in managed services, consulting, or large enterprise delivery environments.
• Familiarity with AI-driven cybersecurity, automation platforms.
  
  

Key Responsibilities

• Strategic Operational Leadership
• knowledge of Managed Services business, trends and build out.
• Lead transformation initiatives such as SOC modernization, IAM automation, VM risk reduction programs, cloud security improvements, and Zero Trust implementation.
• Identify operational gaps and implement future-state processes, capabilities, and tooling aligned with enterprise cyber strategy.
• Able to identify opportunities and communicate to Squad & Pod leadership to improve Operational metrics.
• Focus primarily on Operations and Managed Services, Squad & Pod utilization and performance.
• Cross-Tower Coordination & Governance
• Provide oversight and alignment across all cybersecurity domains:
• Threat Detection & Response (SOC/TDR)
• Identity & Access Management (IAM/PAM/IGA)
• Vulnerability Management (VM)
• Security Engineering & Platform Operations
• Lead governance structures including Weekly Operations Reviews, Monthly Service Reviews, and Quarterly Business Reviews.
• Ensure consistent execution of SOPs, playbooks, policies, and service workflows across teams.
• Service Management & Operational Excellence
• Establish and monitor KPIs, SLAs, OLAs, operational dashboards, and service health indicators.
• Ensure predictable, high-quality delivery across cybersecurity services.
• Drive process standardization, workload optimization, and noise reduction across alerting and operational domains.
• Ensure cybersecurity services align with ITIL practices, NIST frameworks, and ISO 27001 controls.
• Identify and incorporate industry leading practices for all clients and standardize it through Automation and Agentic tools.
• Cyber Risk, Compliance & Resilience
• Partner with Risk, Compliance, Internal Audit, and Legal teams to align cybersecurity operations with regulatory requirements (SOC2, ISO 27001, NIST, GDPR, HIPAA).
• Oversee closure of audit findings, risk exceptions, vulnerability backlogs, and identity gaps.
• Lead enterprise-wide initiatives such as:
• Risk burndown programs
• Critical asset protection
• Incident readiness exercises
• Business continuity and cyber resilience planning
• Program Management & Strategic Initiatives
• Lead large-scale, cross-functional cybersecurity programs such as tool migration, cloud security enhancements, automation rollouts, and platform modernization efforts.
• Oversee portfolio planning, program tracking, and delivery success metrics.
• Enable efficiency gains through AI, automation, SOAR integrations, and advanced analytics.
• Stakeholder & Executive Engagement
• Provide informed insights on cyber operational posture, emerging threats, and service performance.
• Manage escalations, expectations, risks, and communications at senior levels.
• Represent cybersecurity operations in strategic discussions, planning sessions, and decision-making forums.
• Workforce Enablement & Leadership
• Lead and mentor managers, team leads, and cross-functional technical teams.
• Support skill development, role clarity, succession planning, and performance management.
• Drive a culture of innovation, accountability, collaboration, and continuous improvement.
• Platform Oversight & Tool Governance
• Oversee governance of cybersecurity platforms and integrations:
• SIEM, SOAR, EDR
• IAM/IGA/PAM
• VM/TVM tools
• SecOps Tools
• Ensure integration of health, platform stability, scalability, and alignment with operational needs.
• Partner with engineering and architecture teams for continuous modernization.
• Financial & Vendor Management
• Contribute to cybersecurity budgeting, forecasting, contract renewals, and cost optimization.
• Oversee vendor performance and alignment with service and security expectations.
• Identify opportunities to consolidate tools, improve licensing efficiency, and optimize spending.
• Knowledge, Documentation & Audit Readiness
• Ensure all cybersecurity towers maintain updated SOPs, runbooks, playbooks, architecture diagrams, asset inventories, and audit documentation.
• Drive knowledge management to support onboarding, cross-training, and operational consistency.
• Support audit readiness and evidence gathering for internal and external reviews.

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