Customer Service Representative

• Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.
• Knowledge of commercial terms of a purchase order.
• Reviewing and validating customer documentation to meet compliance standards.
• Ensuring order delivery and fulfilment meet customer expectations.
• Applying analytical skills to identify process improvements and implement solutions.
• Driving resolution of open order-related issues to maintain high customer service standards.
• Maintaining excellent relationships with internal and external customers.
• Working with finance for finance validations & Supply chain for allocating ship sets.
• Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
• Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
• Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
• Reply to queries from customers on Orders related tasks such as: Delivery period, ETA.
• Provide proposal and pre‑sales support by coordinating inputs, documentation, and approvals.
• Support quote preparation and validation of commercial terms as per standard guidelines.
• Track proposal status and assist Sales with follow‑ups to improve quote‑to‑order conversion.
  
  
  

Experience/ Skills Required

• Any graduate with a consistent track record
• 2 to 4 years of’ Hands-on experience in Order Management and Proposals.
• Experience working in Oracle or Salesforce will be an advantage.
• Display excellent verbal and written communication and social skills.
• Highly diligent and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and lead time effectively
• Ability to work under critical situation
• Customer-orientated and ability to adapt/respond to different types of tasks
  
  
  

Description: Contingent workers classified as Indirect Labor. “Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

, Purba Mukhopadhyay

---