BMC

Knowledge on BMC Suite Installation

• Knowledge on BMC ITSM Remedy
• Knowledge on SmartIT/MyIT(Digital Work-Place)
• Knowledge on Service Request Management
• Knowledge on Smart reporting
• Knowledge on BMC CMDB
• Asset Management, as per agreed SLAs
• Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
• Follow the ITIL standard best processes. 4 to 12 years’ IT experience
• Should have worked in Applications Managed Services and Consulting Services environment
• Experience on UNIX/Windows operating system and ITIL framework is an advantage.
• Excellent in troubleshooting ITSM applications, integrations, customizations.
• Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
• Should be customer facing.
• Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Effective communication skills (verbal and written).
• Willing to work in rotational shifts, weekend and ready to be on-call to support priority issues.
• Work with the developers and other technical staff to translate business requirements to system design. Create requirements documentation, test plans, test cases and conduct functional testing, as needed.
• Plan and coordinate user acceptance testing, as needed.
• Assist in the creation or modification of process, knowledge base or training documentation
• Should be able to demo the ITSM applications to business users Experience - 5 to 10 Years Location - PAN India