Back to listing

Associate Manager - Client Services

Talentmate

India

29th June 2026

2606-1988-5451

Job Description

Market Development Number of competitor analyses for his portfolio(s); Number of competitive analyses for his segment

(collaborating with ADS' of other accounts); Number of competitive analyses for his sector (with UPAMs).

Customer Prospecting Number of HBU NAOs.
Opportunity Identification and Qualification: Number of requests for proposals for deals

USD 5M - could be sole sourced or not.

Proposal Development: Average PAT across the proposals submitted.
Proposal Negotiation and Closure Dollar proposals won; Number (and $) of proposals won/ Number (and $) of total proposals submitted.

Negotiation effectiveness = Final Price/Going-in price

Contracting and MSA: Review Feedback.
Account Planning and Review Portfolio Revenue; HBU Revenue mix in the portfolio; Portfolio margin; no. of large deals; percentage of non-linear revenue; no. of new buying centers in the portfolio(s).
Account Mining Number of new buying centres; $ from new buying centres; no. of new service lines and $ from new service lines.
Account Operations DSO days; CSAT Score; ELF score.
Relationship Management Number of client escalations to next (EM) level; no. of VP-level meetings; CSAT; ELF scores.
Merger and Acquisition

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Bengaluru East ,Karnataka
Company Website:	https://www.infosys.com	Job Function:	Customer Service
Company Industry/ Sector:	Other

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.