Account Manager - B2C OEM

Where you fit in

Within the B2B/B2C Lubricants job family, this role operates across key commercial disciplines including Sales, Marketing, and Business Development. The position focuses on attracting and retaining customers, strengthening long-term loyalty, and driving demand for Shell Lubricants. It also involves identifying new business opportunities, maximizing value from existing accounts, and supporting strategic initiatives through structured problem-solving and effective project management.

What’s the role?

The primary accountability is to deliver top-line growth by effectively selling the Shell Customer Value Proposition (CVP) while maintaining strict compliance with Shell’s HSSE policies and the Shell General Business Principles. This role will manage the OE Franchised Workshop business across Punjab, Himachal Pradesh, Haryana, and Jammu & Kashmir—covering existing customer portfolios as well as new business development.

Business Responsibilities:

• Managing a Target & Off Role Staff to achieve Volume, Net Proceeds and targets as per T&R plans.
• Working Capital Management with correct Sales forecasting, good credit control as focus areas and deliver business plan within outstanding collections and targets. Take business decisions that reduce risk to business and are profitable to Shell.
• Maintain and grow good working relationships and business associations with the OEM Commercial, Sales and service teams.
• Drive the business through new /prospective customers, supporting for conversions and ensuring increase in market penetration and market share.
• Effectively manage direct costs within the business and ensure competitive cost structure for business conduct.
• Working along with the marketing team to build, support, develop and implement marketing initiatives and business growth strategy.
• Utilize all available resources effectively for business growth and manage interface with support functions for the business.
• Adhering to Shell General Business Principles in all transactions and conduct of business with external parties; demonstrate and inculcate this behavior.
• Demonstrating commitment to and be responsible for HSSE and the company’s commitment on sustainable development; inculcating safety conscious behavior, with external parties; meeting own safety targets as per the performance contract.
• Demonstrate inclusive behavior in all aspects of the company's work, provide equal opportunity and treatment to people from both genders, different cultural and ethnic backgrounds and recognize and respect different ways of thinking.
  
  

What we need from you?

• Bachelor’s degree in Engineering, Business Administration, Marketing, Management, or a related discipline. An MBA or equivalent management qualification will be an added advantage
• 5–9 years of relevant work experience; candidates with engineering and management backgrounds preferred.
• Strong understanding of B2B/B2C OEM business with proven experience in sales.
• Demonstrated performance orientation with a strong customer focus and experience in key account management.
• High energy, self‑driven, and willing to travel extensively.
  
  

Location

This role is open to candidates who are currently based in, or willing to relocate to, Bangalore, Chandigarh/Gurgaon and Mumbai.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.
  
  

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

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