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Technical Support Consultant

Talentmate

India

7th May 2026

2605-7012-30

Job Description

Interact with customers to help troubleshoot and resolve complex technical product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product development department to improve on current design or to identify possible problems with design.
Stay abreast of current technology in products, design changes, and new products offered.
May travel to client site in order to resolve extremely complex customer and product issuesEducation

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Baroda ,Madhya Pradesh
Company Website:	http://www.alterahealth.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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