Client Intake Analyst

<div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Welcome to Frontline Managed Services&reg; &ndash; where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.</span></p><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">Join Our Team and Be a Catalyst for Change!</span><span data-ccp-props="{}">&nbsp;</span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto">We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.</span><span data-ccp-props="{}">&nbsp;</span></p></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Position Overview </span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">The Client Intake Analyst is responsible for reviewing, analyzing, and processing new client and matter intake requests to ensure compliance with firm policies, quality standards, and established turnaround expectations. This role works closely with attorneys, conflicts teams, and internal stakeholders to resolve incomplete information, facilitate the client and matter review process, and maintain accurate data within firm systems.</span></span><span data-ccp-props="{">&nbsp;</span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">The successful candidate will possess strong legal knowledge, exceptional attention to detail, excellent communication skills, and the ability to manage competing priorities while maintaining a high level of accuracy and professionalism.</span></span><span data-ccp-props="{">&nbsp;</span></p></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">What You&rsquo;ll Do</span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Review and process new client and matter intake forms for completeness, accuracy, and compliance with firm policies and procedures.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Analyze intake information to identify missing, incomplete, or inconsistent data while meeting established service-level expectations.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Communicate effectively with attorneys and internal stakeholders to obtain required information and resolve intake-related issues.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Collaborate with legal and business teams to ensure timely completion of the client and matter onboarding process.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Submit client and matter information through the firm's review and approval workflow.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Maintain accurate and up-to-date client and matter records within firm systems and databases.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Apply sound judgment and analytical thinking when evaluating intake requests and identifying potential concerns.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Manage multiple priorities and deadlines in a fast-paced, service-oriented environment.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{" data-aria-posinset="9" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Support additional business intake and operational initiatives as assigned.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div></div><div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">What You Bring</span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Law degree required (LL.B., J.D., or equivalent legal qualification).</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Minimum two (2) years of litigation experience or three (3) years of conflicts analyst experience within a law firm or professional services environment.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Strong understanding of legal terminology, law firm operations, and client/matter intake processes.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Excellent attention to detail with the ability to analyze information, identify inconsistencies, and make sound decisions.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Strong verbal and written communication skills with the ability to collaborate effectively with attorneys and internal stakeholders.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="26" data-list-defn-props="{" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Ability to handle confidential information with professionalism, discretion, and sound judgment.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Success Profile</span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">The successful candidate will demonstrate:</span></span><span data-ccp-props="{">&nbsp;</span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">A strong commitment to client service and operational excellence.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">A proactive, solutions-oriented approach to problem solving.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">The ability to work independently while contributing effectively within a team environment.</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Professionalism, adaptability, and a high degree of accountability</span></span><span data-ccp-props="{">&nbsp;</span></p></li></ul></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Not Sure You Meet Every Requirement?</span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">We know that great candidates may not match every qualification listed. If you&rsquo;re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.</span></span><span data-ccp-props="{">&nbsp;</span></p></div></div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">Join Us</span></span><span data-ccp-props="{">&nbsp;</span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.</span></span><span data-ccp-props="{">&nbsp;</span></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span data-ccp-parastyle="No Spacing">&ldquo;We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&rdquo;</span></span><span data-ccp-props="{">&nbsp;</span></p></div>