Associate Relationship Manager-LAP

Job Requirements

Role/ Job Title: Associate Relationship Manager-LAP

Function/ Department: Mortgages

Job Purpose

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. The role bearer has the responsibility of sourcing loans from market using Direct Sales Associates/Direct Sales Teams and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums.

Roles & Responsibilities

• Sourcing and managing channels from the market and acquiring business from them
• Ensuring quality portfolio by minimizing delinquency and rejection
• Extensive knowledge and understanding of retails assets, products, operations and current market trends
• Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service